Senior Manager, Employee Services

• Human Resources

• HEW 9

• Fixed-term position up to December 2023

• Closing date Weds Nov 23rd at 11.00pm AEST (R-19313)

About This Opportunity 

Reporting to the Director, People Services the Senior Manager, Employee Services has overall responsibility for the efficient and effective delivery of the Employee Services function for the University, and leads a team of professionals who specialise in HR administration and payroll-related transaction activities.

The position is responsible for the management and allocation of resources to meet client needs via a number of Supervisors and their assigned Officers and Assistants to ensure the delivery of a timely, accurate, and customer focused Employee Services function including workload management, staff supervision, meeting of fortnightly payroll deadlines, and ensuring service delivery time frames are met.

Key responsibilities will include: 

• Lead the efficient, consistent, and accurate delivery of end-to-end HR/Payroll transactions processing on a fortnightly basis

• Provide leadership and management of staff within the Employee Services function ensuring continuous improvement of client service delivery and responsiveness, and effective operational performance in meeting client needs. Maintain up to date working knowledge of a range of labour laws, legislative requirements, Modern Awards and Enterprise Agreements, and University policy, procedures and processes.

• Maintain working knowledge of client HR strategies and identify the implications for transactional service delivery

• Lead, manage and contribute to the implementation of HR projects, initiatives, HR/Payroll system upgrades and testing cycles, business process standardisation, and streamlining that have an impact on transactional processes

• Build and maintain effective working relationships with key stakeholders across the University. Identifying issues and gaps, and implementing changes and improvements.

• Engage with HR specialist service teams and peers across the HR function to promote internal best practice systems and approaches that enhance the delivery and consistency of support to clients and the University.

• Ensure you are aware of and comply with legislation and University policy relevant to the duties undertaken

About You  

• Postgraduate qualifications (or progress towards completion) in Business, HR or a related discipline with extensive experience in HR/Payroll process management and/or equivalent combination of relevant training and professional experience.

• Demonstrated experience in leading and managing the performance of a team of HR/payroll professionals with end-to-end delivery of transactional services to clients on strict fortnightly deadlines.

• Strong computer skills including demonstrated experience in the use of complex HR/Payroll Enterprise Systems. Aurion and Workday would be highly regarded.

• Demonstrated knowledge and experience of complex HR/Payroll operations with exposure to a diverse range of Modern Awards and Enterprise Agreements.

• Strong communication, negotiation, and influencing skills to support the delivery of HR service and the implementation of key process improvement initiatives.

• Demonstrated experience working in a professional service delivery function in complex stakeholder and policy environments, with the ability to develop strong working relationships with key internal clients and colleagues.

What We Can Offer 

This is a full-time, fixed-term position through to December 2023 at HEW Level 9. 

The full-time equivalent base salary will be in the range $119,899 – $126, 879 plus super of up to 17%. The total FTE package will be in the range $140,282 – $148,488 per annum. 

For further information about UQ’s benefits, please visit Why Work at UQ and review The University of Queensland’s Enterprise Bargaining Agreement 2018 – 2021 . 

 
Questions? 

To discuss this role please contact Shane Pitman (Director, Employee Services) at shane.pitman@uq.edu.au

For application queries, please contact recruitment@uq.edu.au stating the job reference number in the subject line. 
 

Want to Apply? 

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the ‘About You’ section  

• Resume 

Please note that you will be asked to add all documents into the one upload box labelled ‘resume’, which is step one of the application form.

About the Selection Process 

   
To satisfy pre-requisite questions and ensure your application can be considered in full, all candidates must apply via the UQ Careers portal by the job closing deadline or will not be accepted. 
 

Other Information 

Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.  

Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.  
 

We value diversity and inclusion, and actively encourage applications from those who bring diversity to the University. Our Diversity and Inclusion webpage contains further information if you require additional support. Accessibility requirements and/or adjustments can be directed to recruitment@uq.edu.au . 

If you are a current employee of the University, or hold an unpaid or affiliate appointment with the University, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board