Senior IT Professional II

Job Title

Senior IT Professional II

Agency

Texas A&M University

Department

Dean Of Veterinary Medicine

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability.  Diverse perspectives, talents, and identities are vital to accomplishing our mission and living our core values .

Who we are

Welcome to the Texas A&M College of Veterinary Medicine & Biomedical Sciences (CVM). From the over 550 students in our DVM program , to the 2,355 students in our dynamic Biomedical Science Undergraduate Program , to the 150 outstanding graduate students involved in quality research projects throughout the college, we’re engaged in preparing our students to meet the public and animal health needs of the 21st century and beyond. We’re proud of our college, our facilities and our programs, but it’s the people that make it all work—we’re enormously proud of our faculty, staff, and students.

What we want

The Senior IT Professional II, under general direction, provides technical leadership for multiple complex unit-level projects or operations utilizing multiple technical fields. Develops technical standards for implementing unit projects or operations. Serves as a chair or senior member of an information resource team responsible for setting technical standards and direction.The selected candidate will subscribe to and support our commitment to Inclusion, Diversity, Equity and Accountability. If the description sounds interesting to you, we invite you to apply to be considered for this opportunity.

What you need to know

Salary Range: $62,241.02 – $88,982.00

COVID-19 information:  Texas A&M University monitors local, state and federally mandated health guidelines to keep students, employees, prospective employees, and visitors as safe as possible. For the latest information regarding Texas A&M’s COVID-19 response, please visit the University’s COVID-19 website . For COVID-19 employment-related information, please visit the Division of Human Resources and Organizational Effectiveness’ COVID-19 website .

Required Education and Experience:

• Bachelor’s degree in applicable field or equivalent combination of education and experience.
• Eight years of experience in multiple technology areas such as system administration, DevOps, collaborative software development, customer support, application support, project management, database administration, system reporting, access management, system security, and/or disaster recovery
• Linux containers experience. Linux Virtual environments experience

Required Knowledge, Skills and Abilities:

• Ability to multi-task and work cooperatively with others
• Keyboarding skills
• Must be a self-starter
• Strong Interpersonal communication skills

Required Licenses and Certifications:

• Must have a State of Texas class “C” vehicle operator’s license or ability to obtain within 30 days of employment.

Preferred Education and Experience:

• Five years of multiple OS and Hardware support, troubleshooting and repair experience.
• Experience with Linux management and writing complex Linux scripts to support maintenance of the OS as well as software installs.
• Experience in Management of Virtual environments, Enterprise data back-up solutions, and Storage Area Networks.
• Experience with File Archive and Sharing Systems

Preferred Knowledge, Skills, and Abilities:

• Knowledge of Microsoft Windows OS, Microsoft Office Suite, Apple Macintosh OS X
• General TCP-IP networking knowledge
• Knowledge of VMware Hypervisor and related management tools
• Knowledge of Hyper-V Hypervisor and related management tools
• Knowledge of cloud environments such as Microsoft Azure, Google Cloud Platform (GCP) and Amazon Web Services (AWS) specifically around cloud storage

Preferred Licenses and Certifications

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• CompTIA Linux+
• ITIL Foundation Certificate in IT Service Management
• Linux Foundation Certified System Administrator (LFCS)
• Red Hat® Certified System Administrator (RHCSA)
• VMware VCP
• MCSE
• Dell Online Self Dispatch (DOSD) Certifications or ability to obtain within 30 days of employment

Responsibilities:

• Data Backup –
  Provides technical leadership on standard technologies to maintain document retention schedules for files and servers. Coordinates verifying and testing of backup and recovery of data. Coordinate the yearly disaster recovery test. Produce reports for successful and none successful backups to the resource owner and supervisor. Leads the Continuing operation and optimization of backup systems.
• Data Center and Hardware – Server Administration – Participates as a team member in server administration. Data Centers are in multiple locations and some travel will be required.
• Storage Management – Provides technical leadership Service for maintaining, troubleshooting the optimization of the Storage Area Network (SAN). Coordinates, assists, and recommends upgrades. Reports to resource owners and supervisor on data usage and methods to optimize storage costs.  Trains, provides technical guidance, and support to junior employees on SAN installation, procedures and hardware issues.
• File archive and sharing systems – Serves as a resource for maintaining and troubleshooting optimization of all file archive and sharing systems used in the unit and recommends upgrades. Reports to resource owners and supervisor on usage and research efficiencies.
• Documentation – Enters and maintains entries in the ticketing system documenting user questions and needs. Documents work performed by entering and maintaining entries in the ticketing system(s) in a timely manner.  Documents security and/or issues management. Creates and updates documents for configuration, usage procedures or any other needed documentation related to products that this position is the primary contract or that are shared responsibilities of the team. Documents relevant projects in the project management system(s).
• Customer Service – General – Participates in meetings to onboard new services for customers. Assist customers with incidents and service requests for services that are managed by team. Participates on relevant Change Advisory Boards (CABs).
• Remote Desktop / Remote Application management – Leads the maintenance and troubleshooting and Optimization of remote desktop and remote application services offered by the unit. Coordinates, assists, and recommends upgrades. Reports to resource owners and supervisor on usage and research efficiencies.
• Data Center and Hardware – Monitoring and Cloud Computing – Administers the College monitoring of shared systems and servers. Assist with Research initiatives in cloud computing.
• Accounts and ID Management – Participates as a team member in the facilitation for the full lifecycle of User account management.
• Team Cross Training – Leads cross training sessions for other team members pertaining to areas of primary responsibility. Participates in team cross training events lead by other team members. Performs other duties as assigned.

 

Instructions to Applicants: Applications received by Texas A&M University and TAMHSC, must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.