Senior Global Benefits Coordinator

Location: Remote within the United States

Position Status: Full-time, Regular, Non-exempt

Salary Level: US Starting Salary for this role will be USD $46,000 to $54,625 commensurate on experience.

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

Department Summary

The People and Strategy Team ensures that Mercy Corps has the people, strategies, and learning that will enable it to be a world-class, cutting edge, humanitarian organization, creating transformational change in the world. We do this through the recruitment, retention and development of the best global talent. Our aim is to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this, we align conversations on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment.

General Position Summary

The Senior Global Benefits Coordinator is responsible for supporting the administrative responsibilities of the Compensation and Benefits teams of Mercy Corps, ensuring Benefits meet the unique support needs of team members in 40+ global locations. The Senior Global Benefits Coordinator supports all compensation, benefits and wellness programs for US based and international expatriate staff. This individual will support the Manger Global Benefits by administering strategies and programs that are aligned and integrated with business plans, which will enhance our talent attraction, retention, performance, and development initiatives globally. The position will also support Mercy Corps compensation and benefit programs through consistently applying and administering internal policies and government regulations with a strong diversity and equity lens. A key element of the role focuses on the on building, maintaining, and strengthening relationships as well as an integrated and strong service delivery model.

Essential Responsibilities

• Supports US and non-US benefits programs, policies, and initiatives.
• Communicate with insurance providers and monitor payroll deductions.
• Contributes to the completion of accurate financial reports in a timely manner.
• Assists with escalated HR requests in a timely manner.
• Supports the operationalization of innovation and process improvements that support the organization’s growth, efficiencies, and capability enhancement.
• Supports compliance of the benefit plans with the Affordable Care Act (ACA). Supports data analytics to support and shape business decision-making.
• Supports finance to ensure accurate reporting of benefit costs for budgeting purposes.
• Reconcile and process complex benefit related invoices for approval and payment.
• Ensure timely payment to vendors, initiates monthly reconciliation of benefit plan deductions by validating/correcting inaccuracies between HRIS and vendor systems.
• Reconcile financial statements.
• Provide first-level support concerning benefits to managers and team members in an effective, efficient and engaging manner.
• Provide census and audit support quarterly and annually.
• Participates in other duties as assigned.
• Support the compensation team on any specific duties as assigned.

Supervisory Responsibility

The Senior Global Benefits Coordinator has no supervisory responsibilities.

Accountability

Reports Directly To: Global Benefits Manager

Works Directly With: Global Human Resources, Global Talent and People Teams, Strategy and Technology Teams, Corporate Finance, Global Regional Directors, and teams, etc.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualifications & Transferable Skills

• Bachelor’s degree or 3+ years of administrative experience, preferably including work in administering total rewards and benefits programs.
• Familiarity with employee benefits, wellness, and program designs.
• Proven experience and intermediate skills in MS Office (Word, PowerPoint, Excel, Outlook) and Google Suites.
• Proven ability to initiate, maintain, and audit records.
• Strong analytical thinking, mathematical, and problem-solving skills.
• Ability to deliver advanced-level administrative support.
• High attention to detail, excellent time management, and prioritization skills.
• Demonstrated ability to effectively manage complex, multi-step projects and procedures consistently.
• Showcase effective organizational skills and proficiency in both written and verbal communication.
• Ability to collaborate and foster positive relationships.
• Flexible approach, seamlessly shifting between tasks, and delivering effective support.
• Ability to exercise sound judgment and maintain a composed attitude during challenging situations.

Success Factors

The successful team member will be an avid learner, self-directed, innovative and action orientated. They will have the ability to work independently, employ effective time management skills, handle interruptions, shift priorities, exhibit superior customer service skills, and work effectively with a diverse team. This person will thrive in a fast-paced environment prone to rapid change and be willing to increase their responsibility level in the assigned areas.

The most successful Mercy Corps team members have a positive approach, a strong commitment to teamwork and personal accountability, and the ability to be flexible and ensure that effective communication is a priority in all situations.