Customer Success Manager
Why YOU want this position
Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. Enverus is a strategic partner to more than 6,000 customers in 50 countries.
The Customer Success Manager will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus’ software and solutions. Further, this role is focused on customer retention and driving our Net promoter score to the world class level. This individual will ensure that by using technology solutions, our Account Managers are focused on the right activities to deliver the value that our solutions bring.
Ready to roll up your sleeves, learn something new every single day and build a world class Customer Success team? Then this role is for you!
The CSM is a catalyst to Enverus’ operational and strategic priorities through the effective measurement, subjective analysis and reporting of customer health and value. The ability to be persuasive in written and verbal communication is a vital part of the role. The ability to draft problem statements and offer insight into how those problems can be addressed is considered central to the role. Proactive organization and follow up with individuals accountable for problem resolution is expected, as is, escalation to senior members of the management team when individuals have not delivered expected service levels. Knowing how and who to engage to block and tackle specific and programmatic issues is essential to performance. Relationship building across all tiers of the company and the customer’s team is required.
Primary Responsibilities
Competitive Candidate Profile
Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (jobs-near-me.eu) you saw this job posting.
Description Eng: Montreal-based interdisciplinary performance group PME-ART, whose creations are known both here and abroad,…
Processes, and analyzes biological specimens according to defined procedures using independent judgment, effectively integrating the…
Provides education in End Stage Renal Dialysis (ESRD) and treatment modalities to patients, families, students,…
The worldwide data management software market is massive (According to IDC, the worldwide database software…
Description ABOUT MATIFIC Matific is a leading global EdTech provider, delivering an adaptive online learning…
Customer Service Representative (Bilingual: French / English) Remote Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and…
This website uses cookies.