Senior Business Systems Analyst

02-Nov-2022

Harvard University Information Technology

60491BR

Position Description

Harvard University Information Technology (HUIT) is a community of professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. Our mission is to make it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology. We are recruiting a workforce that has both breadth in their ability to collaborate and innovate across disciplines–and depth in specific areas of expertise. HUIT offers opportunities to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused and accountable IT professional who also connects with the importance of collaborating well in a team environment we are looking for you!

Job Summary:

The HUIT Student Information Systems (SIS) team handles the core student information system together with auxiliary custom and SaaS based applications to enhance staff and student experience. We currently have 50 plus small and large applications. We design, develop, troubleshoot, and debug software programs and work with business units to improve business process. We are a team of collaborators who value fresh thinking and believe in mutual respect, constructive candor, diversity, and inclusion.

As a member of the SIS team, you will be a valued and trusted partner to our clients. We are looking for an exceptional Senior Business Systems Analyst to support the development of custom applications and system integrations. Working in partnership with the Client Relationship Managers, end-users, and technical team – you will ensure efficient deployment, full adoption, and effective usage of our IT solutions. You will also spearhead Business Analyst (BA) best practices, ensure they are being followed, gather end-user requirements, convert requirements into user stories, manage the change-control process, and help ensure that our solutions are well-documented.

The ideal candidate will also be comfortable working with different business units, conducting fit gap analysis, diagraming current/future-state business processes, and bringing it all together in a UI friendly solution.

Principal Duties and Responsibilities:

Daily tasks will be focused around working on existing products and new projects. For existing products, you will be help business units learn how to use software programs effectively. They may also research new IT systems and technological trends to help level their solutions with competitors. For new projects you will be part of the core development team and work to gather requirements, create user stories, diagram current and future-state business processes, help conceptualize technical solutions and document them. You will help with wireframing apps, testing during UAT and act as an expert to help business unit get familiar with the applications.

In addition, duties include:

• Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge
• Improve training and operational procedures within a business to increase efficiency and productivity
• Work directly with clients to understand the individual needs of the business
• Create and present reports to executive team members and shareholders to support recommendations
• Develop or help develop test plans and execute them with the testing team
• Drive application and data integration to meet business needs

Basic Qualifications

• Minimum of five years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

• Excellent written and verbal communication skills and the ability to communicate across the organization 
• Experience working with Agile development frameworks 
• Experience with working onsite and with constituents from different areas of business
• Understanding and writing SQL is a plus
• Analytical and critical thinking skills to solve complex issues.
• Demonstrated ability in writing technical requirement documentation
• Ability to Collaborate with other IT application owners and leaders to communicate, share and implement best practices.
• Troubleshooting skills, problem resolution, project management, and technology evaluation to meet business requirements.

Certificates and Licenses

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions

Interview and onboarding activity for this position may be conducted via telephone & Zoom video conferencing, based on the department’s current presence on campus.

HUIT actively supports hybrid work where business and team needs allow.  All remote work must be performed in a state in which Harvard is registered to do business (CA, CT, MA, MD, ME, NH, NY, RI, and VT).

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements . Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/ . 

Harvard continues to place the highest priority on the health, safety and wellbeing of its faculty, staff and students, as well as the wider community. Information and details can be found via Harvard’s Coronavirus Workplace Policies website: https://hr.harvard.edu/corona-virus-workplace-policies .

Additional Information

Please provide a cover letter with your application.

Please note:

• Harvard University requires pre-employment reference and background screening.
• We are unable to provide work authorization and/or visa sponsorship.
• This position has a 180-day orientation and review period.

More about HUIT:
Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University.  Our mission is to assure Harvard’s leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology.  HUIT’s core values are User Focused, Collaborative, Innovative and Open.

IT Academy (designed for IT Staff):
HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/

Total Rewards:
Harvard’s Total Rewards Program is designed to attract, retain, and reward the performance of talented employees. As a Harvard staff member, you enjoy many perks that come with working for one of the top employers in Massachusetts, including:

Paid Time Off: 3 – 4 weeks accrued vacation days, 12 accrued sick days, 12.5 paid holidays plus winter recess, and 3 personal days awarded each calendar year.

Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans.

Retirement: University-funded retirement plan with full vesting after 3 years of service.

Tuition Assistance Program (TAP): $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.

Harvard University Employees Credit Union: Our employees credit union provides a complete line of services for all your financial needs. https://huecu.org

Transportation: 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.

Wellness options: A variety of programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.

Access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

Learn more: https://hr.harvard.edu/totalrewards

Accessibility:
Harvard University IT plays an important role in supporting Harvard’s commitment by seeking to create, procure and deploy technologies that are accessible to all, including and especially those who live with disability. Harvard welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.

Job Function

Information Technology

Location

USA – MA – Cambridge

Job Code

I0858P IT Business Analysis Prfss IV

Department

Administrative Technology Services

Union

00 – Non Union, Exempt or Temporary

Pre-Employment Screening

Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.