Senior Business Analyst

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

We are looking for a Senior Analyst, Insights in our Analytics Centre of Excellence who works in the Trust Operation team. The analyst must have functional expertise in building analytical solutions and be a trusted partner to our product teams and business leaders, operations team through providing insights, recommendations, and enabling data driven decisions. This role will sit under the Analytics family and support product and business leaders within our Trust Operations organization.

The Difference You Will Make:

• Data thought partner to product and business leaders across marketplace teams through providing insights, recommendations, and enabling data informed decisions.
• Drive day to day product analytics and create scalable data tools.
• Build advanced analytical capabilities and tools, leverage Airbnb’s state-of-art machine learning infrastructure, and other central data science tools to build and collaborate with a strong team of engineers, product managers, designers and operation agents to achieve shared, cross-functional goals.
• You have a strong sense of urgency for and commitment to Airbnb’s mission of belonging.

A Typical Day:

Design processes and metrics:

• Define and implement functional strategy
• Ensure that the work gets delivered against the functional goals
• Quality assurance deliverables, reports, insights, responses provided by the remote team by reviewing outputs along with creating and reviewing QA plans
• Help improve or innovate new processes to keep Operations team as efficient as possible

Stakeholder management:

• Collaborate with leaders and managers to determine and address data and reporting needs for various company projects
• Manage stakeholder relationships, ensuring clarity of communication and strategic alignment on analytics initiatives

Prepare reports/dashboards/build actionable insights:

• Conduct data analysis to extract actionable insights that inform strategic decisions
• Create, maintain, and communicate detailed reporting models to assist regional and global operations, managers
• Monitor and analyze key metrics and Identify operational weaknesses

Independently work on deep insightful analysis and advanced analytics:

• Provide solutions to business problems through quick ad-hocs analysis with deep insights
• Provide robust analytical solutions through advanced/statistical analysis

Additional requirements for Visualisation/dashboarding expertise:

• Build and maintain Superset/Tableau dashboards
• Triage and resolve bugs
• Write and maintain documentation
• Track performance against SLAs
• Identify opportunities for new dashboards or feature

Your Expertise:

• Experience in data analytics or data science
• Graduate in Economics, Business, Engineering, or other quantitative fields
• Experience in Startup / Tech / Analytics / E-Commerce organizations is preferred
• Expertise in Superset/Tableau (or other BI tools), building and maintaining enterprise level dashboards is required
• Advanced level proficiency in SQL/NoSQL and comfortable using Git,Python and/or R
• Rich experience in insightful data analytics and good knowledge of advanced/statistical analytics and metrics creation
• Familiarity with Hypothesis Testing, ML Models
• Expertise on Microsoft Excel and/or Google Sheets, PowerPoint etc.
• Exceptional business acumen, strategic thinking skills, and the ability to make informed judgments
• Expertise in stakeholder & project management, strong analytical capabilities & logic driven mindset
• Excellent communication skills with the ability to distill complex subjects to a wider audience
• Keen attention to detail and ability to thrive in a dynamic environment with a high degree of ambiguity

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.