Senior Analyst (Corporate Systems)

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning. 

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a “can-do” attitude.  We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT. 

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future. 

https://nusit.nus.edu.sg/ 

Job Description

You will be responsible for IT projects delivery and application support for Corporate Systems. This covers platforms and applications under the Web & Knowledge Management domain including SharePoint, Sitefinity, WordPress and OpenText Enterprise Content and Document Management platforms. You will need to work closely with the user community, external vendors, other stakeholders to harness technology for business needs and operations.

While you will grow in-depth business knowledge in the above-mentioned business domain, you may be assigned to deliver IT projects of other areas.

Duties & Responsibilities

Project Management

• Oversee the delivery of projects to ensure that project targets are met. Activities include conducting user requirements analysis, participating in solution design, planning, testing, executing and deploying solutions for production use.
• Manage procurement activities, prepare tender specifications for publishing, evaluate and recommend potential solutions and/or vendors.
• Liaise closely with vendors to ensure successful delivery of products and/or services in accordance to contract.

Maintenance and Support 

• Provide maintenance and support of applications. Activities include delivery of enhancements and bug fixes, managing of service requests and troubleshooting of problems.
• Provide operational support for the Central Web Hosting (CWH) platform. Activities include provisioning of website instances, assisting in deployment activities, troubleshooting, support, and implementation of security policies and procedures.
• Provide operational support for web application firewall and defacement monitoring solutions.
• Assist in the operationalizing of website support and deployment activities.
• Provide technical support for intranet websites.

Qualifications

• Degree in Information Technology, Computer Science, Computer Engineering or equivalent.
• Technical competencies on Content Management Systems, specifically on WordPress and Sitefinity, and other website related technologies.
• At least 5 years within IT industry, inclusive of 3+ years in a technical role and 2+ years in project management.
• Good grasp of IT technologies, methodologies, architectures, and best practices.
• Strong business process and analytical skills with the ability to assimilate information quickly, and communicate complex requirements and issues clearly and concisely. The ability to understand the business questions that users are trying to answer is essential.
• Strong oral, written and interpersonal communication skills with the ability to interact and communicate effectively with all levels of management, users and vendors.
• Must be a self-starter and able to work independently with minimum supervision.
• Must be a good team player, proactive in nature, fast learner, highly organized and positive attitude.
• Certification in PMP or CITPM will be an added advantage.
• Experience in Higher Education industry is a bonus.

Covid-19 Message

At NUS, the health and safety of our staff and students are one of our utmost priorities, and COVID-vaccination supports our commitment to ensure the safety of our community and to make NUS as safe and welcoming as possible. Many of our roles require a significant amount of physical interactions with students/staff/public members. Even for job roles that may be performed remotely, there will be instances where on-campus presence is required.

Taking into consideration the health and well-being of our staff and students and to better protect everyone in the campus, applicants are strongly encouraged to have themselves fully COVID-19 vaccinated to secure successful employment with NUS.

More Information

Location: Kent Ridge Campus

Organization: NUS Information Technology

Department : Applications – Corporate Systems

Employee Referral Eligible: Yes

Job requisition ID : 16454