Senior Admitting Worker

Admissions and Registration – ED

Full Time

69550BR

Job Summary

Under the supervision of the Admissions and Registration Supervisor, the Emergency Department Senior Admitting Worker is generally assigned a primary work unit but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations.

Responsible for greeting, patient identification, check-in and registering patients, and coordinating escort upon arrival for services and/or after triage by the nurse. The registration process includes gathering financial and demographic information, cash collection, providing information, and counsel patients who have financial inquiries pertaining to their insurance eligibility and liability, cost estimates for patients and entering it into the computer system timely and accurately.

The admitting worker will also be performing unit functions, which includes pulling records from recent visits, order laboratory tests, x-rays and effectively facilitate communication among clinical staff in the ED, between ED clinical staff and clinicians outside of the ED, and perform other duties as outlined in the job description.

The admitting worker must understand their role and provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to communicate with patients and visitors effectively and to effectively respond to inquiries. Must comply with all guidelines put forth by the Medical Center Policies and Procedure

All Admitting Workers have a critical influence on a patient’s health care experience in our Medical Center and must act as an ambassador of services. Responsible to meet patient needs, demonstrates a willingness to learn new skills, and fosters a harmonious work environment in which high-quality patient care and customer service are consistently provided.

Team members promote a cooperative working relationship with each other, physicians, other disciplines, and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.

Required Qualifications

• Two years hospital experience at the Admitting Worker or comparable level
• High School diploma; or equivalent experience
• Proficiency in health insurance eligibility and authorization requirements
• Proficiency in reimbursement financial policies
• ADT experience, knowledge of office machines; typing 30 wpm; must have basic PC skills
• Knowledge of Medical Terminology
• Strong customer service skills
• Articulate and concise oral communication and the ability to write clearly and concisely
• Analytically and grammatical skills are necessary to communicate effectively verbally and in writing
• Ability to problem solve; ability to analyze data and recommend changes
• Ability to multi-task and prioritize
• Ability to follow instructions; work quickly and accurately in a fast-paced environment
• Ability to write clearly and concisely
• Ability to work collaboratively with a culturally diverse staff and patient/family population
• Ability to work independently with minimum supervision
• The flexibility to orient and work at all UCSF Health locations

Preferred Qualifications

• Second Language
• Knowledge of government program regulations, MediCal, Medicare, MIA, CCS, and other third party payors

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

009032 ADMITTING WORKER SR

Job Category

Administrative Support, Financial, Support Services

Bargaining Unit

American Federation of State, County and Municipal Employees – Patient Care Technical Unit (AFSCME-EX)

Location

Parnassus Heights (SF)

Shift

Days, Evenings, Nights, Rotating, Weekends, Variable