Senior Admitting Worker

Admissions and Registration

Full Time

69913BR

Job Summary

Under the supervision of the Admissions and Registration Supervisor in collaboration with Patient Care Unit Manager, the Senior Admitting Worker is generally assigned a primary work unit, but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations.  The Senior Admitting Worker is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services and/or after triage by the nurse.  The registration process includes gathering demographic, financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The Senior Admitting Worker must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and visitors and to effectively respond to inquiries.  The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedures.

All Senior Admitting Workers play a key role in a patient’s health care experience in our Medical Center and must act as an ambassador.

Responsible for meeting patient needs, demonstrating a willingness to learn new skills, and fostering a harmonious work environment in which high-quality patient care and customer service are consistently provided.

Team members promote a cooperative working relationship with each other, physicians, other disciplines, and the public by facilitating communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.

Required Qualifications

• Prior experience in healthcare, insurance-related, or comparable level
• High School diploma; or equivalent experience
• Demonstrated strong customer service skills
• Ability to problem solve; ability to analyze data and recommend changes
• Ability to multi-task and prioritize
• Ability to follow instructions; work quickly and accurately in a fast-paced environment
• Ability to work collaboratively with a culturally diverse staff and patient/family population
• Basic PC skills and proficiency in Microsoft Office; typing 30 wpm
• Articulate and concise oral communication and the ability to write clearly and concisely
• Analytical and grammatical skills are necessary to communicate effectively verbally and in writing
• Ability to work independently with minimum supervision
• The flexibility to orient and work on-site at UCSF Health locations

 

Preferred Qualifications

• Two years experience in healthcare, insurance-related or comparable level
• Proficiency in health insurance eligibility and authorization requirements
• Epic experience; Admissions, Discharges, and Transfers (ADT) experience
• Bilingual
• Previous experience in hospital, insurance payer, or physician’s office setting
• Basic knowledge of medical terminology
• Knowledge of government program regulations, MediCal, Medicare, MIA, CCS, and other third-party payors

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

009032 ADMITTING WORKER SR

Job Category

Administrative Support, Support Services

Bargaining Unit

American Federation of State, County and Municipal Employees – Patient Care Technical Unit (AFSCME-EX)

Shift

Days, Evenings, Nights, Rotating, Weekends