Senior Account Manager – Education and Medical Clients – Toronto

As a Senior Key Account Manager, Education at Convera, you will be responsible for account management strategy, pipeline development, closing upsell or cross sell opportunities while managing retention. You will build a deep knowledge and understanding of the higher education sector and apply best practices to support accounts through planning, product knowledge and market insights. Through regular client assessment, you will use access to data and problem-solving techniques, to identify service and product improvements and opportunities. As a senior team member, you will be a role model to all peer groups. You will work cross-functionally with Product, Marketing and Middle Office team members, and also collaborate with external service partners to enhance Convera’s presence in the higher education ecosystem via product integration and identifying other adjacent needs of the students or universities.

You will be responsible for:

• Creative problem-solving with a growth mindset; actively and intuitively seeking ways to simplify process and improve performance.

Identifying new market and strategic expansion opportunities to exceed portfolio revenue targets.

• Developing a strategic plan for your assigned portfolio, to ensure Customer Service is maintained on day-to-day basis while working to achieve annual portfolio Growth Targets.
• Enhancing brand awareness with excellent communication and presentations across all media.
• Acting as an escalation point for existing customer issues in the NA region.
• Understanding the values of our partnership relationships and create account management strategies to facilitate deals leveraging them where possible.
• Supporting Direct Sales teams on Client Discovery to ensure we are matching the products, processes, and pricing for New Business Opportunities.
• Seeking new ways to drive account management efficiencies internally and externally through process and systems that allow us to scale quickly.
• Acting as a role model and provide mentorship to the team in identifying, sourcing, and developing new business opportunities through existing customer channels.
• Collaborating with key cross functional teams in Product & Technology, Marketing, Network, Finance, Operations, Compliance & Risk as we transform our approach to serving Education customers in this strategically vital segment.
• Owning the portfolio management, health, and growth of funnel/pipeline new opportunities.
• Following a cadence of Salesforce and other sales operational tools for clear visibility to pipeline and opportunity management.
• Consistently championing Convera values.
• Be forward thinking in the customer problems of tomorrow and approach customers with both foundational and innovative ideas.

You should apply if you have:

• Essential to have fluent language skills in both French and English.

This candidate must have extensive experience in succesfully delivering Sales or Account Management roles in a B2B environment.

Bachelor’s Degree in marketing, business administration, sales, or relevant field preferred.

• Background in Education, FinTech, or Treasury preferred.
• Salesforce.com experience is a must have.
• A proven track record of:
• achieving targets,
• identifying new sales opportunities/cross and upselling within existing accounts,
• delivering client solutions,
• owning the voice of the customer.
• Experience in analyzing data and sales statistics to translate results into better sales.
• Strong interpersonal skills to lead and build positive relationships and influence at Senior executive level both internally and across the customer base.
• Excellent communication and presentation skills across all media, as well as experience in leading sales and GTM technology (Salesforce.com experience a requirement).
• Strong negotiation, communication, and presentation skills across all media.
• Ability to travel throughout US and Canada for face-to-face client visits 20% – 40% of your time.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive salaries.
• Opportunity to earn an annual bonus (dependent on career level).
• Great career growth and development opportunities in a global organization.
• A flexible approach / hybrid working office / home.
• Generous insurance (medical, dental, disability, life).
• Paid holidays, sick leave, and leave for life events (parental bonding, maternity).
• Paid time off for volunteering (5 days per year).

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough.

Apply now!

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