Senior Accommodation Services Officer

Apply now Job no:548253
Work type:Continuing
Location:Canberra / ACT
Categories:Professional

Classification: ANU Officer 6/7
Salary package: $84,019 – $96,713 plus 17% superannuation
Terms: Full time, continuing

Overview

The Australian National University Service Portfolio supports the strategic priorities of the University by delivering critical services, advice, and infrastructure platforms, driven by a commitment to excellent customer service.

The Residential Experience Division, within the Service Portfolio delivers on whole of University strategic priorities relating to our on-campus student accommodation, providing a safe and welcoming environment to enable students to achieve their highest academic outcomes. The Residential Experience Division works closely with a number of areas across the University including the University Experience Division (student safety, wellbeing support and clinical services), Facilities and Services, academic colleges and service partners such as finance and information technology.

The University’s on-campus accommodation provides different rooms across 18 residences for over 5,500 students.  Our Accommodation Services team is the first point of contact for our students who wish to reside on campus, taking initial enquiries about the accommodation facilities, through to the application and acceptance agreements.

The role will be best suited to an experienced individual who thrives in an environment of helping our students and sometimes, their parents or guardians as they seek to apply for on-campus accommodation. The applicant should have the ability to manage high-volumes of phone calls and emails, prioritise workloads and contribute to the development of other team members. 

The ideal candidate will be friendly and welcoming, have a strong customer service focus and are excited by the opportunity to support students and stakeholders from a wide variety of different countries, cultures and backgrounds.

For further information please contact Richelle Hilton, Head of Commercial and Corporate, E: Richelle.hilton@anu.edu.au  

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au  

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Application information

To apply for this role please make sure that you upload the following documents:

• A statement outlining your interest and what you will bring to the role, taking into consideration the selection criteria (maximum two pages)
• A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor) (maximum five pages)

Please note:

• The team has three primary channels through which students seek assistance, a dedicated phone line, email and in person appointments. To support these operational requirements please note that these roles are based at the ANU Acton campus, full-time.
• The expected working hours are Monday – Friday, 9am to 5pm each day in line with the standard operational hours of the primary support channels. The hours of these channels will be varied to support extended operational coverage during key enquiry periods.

Applications which do not address the selection criteria may not be considered for the position.

The successful candidate must have rights to live and work in this country and will be required to undergo a background check during the recruitment process. An offer of employment is conditional on satisfactory results.

Position Description & Selection Criteria

Advertised:02 Nov 2022 09:00:00 AM AUS Eastern Daylight Time
Applications close:16 Nov 2022 11:55:00 PM AUS Eastern Daylight Time