SAP Technical Quality Manager (f/m/d)

Job title:

SAP Technical Quality Manager (f/m/d)

Company

SAP

Job description

SAP Digital Business Services is recognized for its world-class service and support offerings. We continuously strive to improve our service portfolio and engagement programs, with the goals of optimizing our customers’ solutions and safeguarding their operations. SAP Support premium engagements (SAP MaxAttention, SAP Active Embedded) are tailored solutions for implementing, implementing, operating, and upgrading SAP solutions. This program is unique in the IT market and is at the leading edge of SAP support offerings for midsize and large customers.We seek Technical Quality Managers (TQM) to work onsite at our customers’ premises to execute our premium engagements.​ Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your bestIhre AufgabenPURPOSE AND OBJECTIVESAs a TQM, you will act as SAP’s Support front office lead within the customer’s IT organization. You will architect the service plans to the customer’s needs and head the service delivery. You will be involved in the customer’s SAP projects as a supervisor from SAP’s point of view, thus proactively safeguarding implementations, operations, and upgrades. You will create and maintain a trustful and cooperative relationship between the customer and SAP Support on the project level.Within our team, we practice a trust-based working model. With your manager’s agreement, you can work flexibly from another location or at another time. EXPECTATIONS AND TASKS

• Understand the customer’s solution landscape, business processes, and initiatives
• Provide transparency about your customers’ status overall and maintain the project status information for the customer whom you are working on
• Identify areas of risk or for improvement overall
• Support development of transformation and innovation roadmaps including future target architecture
• Create detailed engagement and service plans and drive their execution
• Being able to communicate with the development and Mission Control Center
• Prequalification of issues & problems and raise issues
• Support customer after going live
• Defines content and schedule of quality gates in cooperation with the project manager
• Responsible for quality assurance in the quality gates
• Ensures overall completeness of migration approach, (all work areas are reflected in the project plan)
• Coordinate involvement of SAP Support resources onsite and in the back office
• Identify top issues, define according action plan and drive the resolution process
• Acquire the role of a trusted SAP advisor inside the customer organization
• Report to management and executive level
• Be always aligned and updated with the SAP Strategy.
• Be always curious and updated with new SAP solutions.

Ihr Profil

• Bachelor’s in computer science, Science, Mathematics, Engineering or similar
• Good customer management skills
• Proven ability to work with customers on project level
• Ability to communicate on Customer’s C-level
• Preferred: SAP business process & technology skills
• Preferred: Project management experience
• Mandatory: fluent in German and English language

Wir bietenAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.The salary, exceeding the collective agreement, starts at a gross amount of €58,990.00 (excluding bonus) and varies according to individual qualifications and work experience.SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 399609 | Work Area: Consulting and Professional Services | Expected Travel: 0 – 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Expected salary

Location

Wien

Job date

Tue, 06 Aug 2024 07:56:02 GMT

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