SafeUT Manager

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

 

Position Review

Under the direction of the department Director, the SafeUT Manager will coordinate and oversee the 24/7 clinical and operational functions of the SafeUT program within the University of Utah Health system and the broader community across the state of Utah. The SafeUT program is in partnership with community and state organizations, to include the Utah legislature, the SafeUT Commission (and its various voting members), members of the public and higher education system, law enforcement personnel, and offers critical lifesaving services to ultimately reduce rates of suicide in Utah. Because of the nature of this service, and the statewide impact of SafeUT, there are many complex stakeholder relationships to manage that require a great deal of ambassadorship and in-depth knowledge of the SafeUT system of care.

 

This position is responsible for planning, organizing, directing, and controlling all aspects of SafeUT’s internal and external customer service/stakeholder engagement, as well as the human resource and financial management operations. The incumbent acts as a catalyst between the department and its customers, and staff, to ensure continuity and quality of service and care. The incumbent will offer clinical and administrative support and oversight to SafeUT behavioral health supervisor(s), mental health clinicians, and may be required to deliver direct patient care via the SafeUT platform as needed.

 

Preferred Candidate: Licensed mental health professional (LCSW and CMHC preferred), experience in crisis/suicide prevention work and patient care, experience with marketing/outreach/business development, experience with complex stakeholder relationship management and ambassadorship

 

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Job Specific Responsibilities and Accountabilities

• Performs to required standards for job specific responsibilities and technical competencies.

Talent Management

• Hiring, training, developing, and communicating with staff.

Financial Management

• Responsible for developing, monitoring and achieving budget goals.
• Manages labor and non-labor expenses to budget or flex budget.
• Manages revenue to budget to maximize potential revenue.

EPE/Service

• Responsible for patient satisfaction scores within assigned area(s).
• Responsible for upholding PROMISE standards of direct reports and team members.

Quality

• Responsible to achieve quality goals for assigned area(s).
• Manages and promotes continuous process improvements in assigned area(s).

Performance Management

• Responsible to provide staff feedback on performance, including on-time appraisals and coaching.
• Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.

Building Relationships

• Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.
• Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the job as outlined above.

• Demonstrated leadership skills in planning and directing employees, and processes, in order to effectively monitor and develop subordinates, to ensure the smooth operation of the department.

• Knowledge of assigned department’s area of specialization in order to analyze, plan, and draw conclusions for recommendations to superiors.

Qualifications
Required

• Three years of more progressively responsible management experience.

Licenses Required

• One of the following
  • Current registration as an Art Therapist (ATR) with the American Art Therapy Association.
  • Current Music Therapy certification through the Board of Music Therapy (MT-BC)
  • Current licensure to practice as a Therapeutic Recreation Specialist (TRS) in the State of Utah.
  • Current Licensed Clinical Social Worker (L.C.S.W.) certificate for clinical practice in the State of Utah.
  • Current licensure as a Psychologist in the State of Utah.
  • Current licensure to practice as a Master Therapeutic Recreation Specialist (MTRS) in the State of Utah.
  • Current license to practice as a Clinical Mental Health Counselor in the State of Utah.

* Additional license requirements as determined by the hiring department.

Preferred

• Master’s degree in a related area, or equivalency.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Color Determination, Listening, Sitting, Speaking, Standing, Walking