- Job Type: Officer of Administration
- Regular/Temporary: Regular
- Hours Per Week: 35
Position Summary
The Revenue Cycle Supervisor (Accounts Receivable) is responsible for day-to-day supervision of a unit that is responsible for working and collecting on unpaid professional medical claims (government and all third party payers). The Supervisor is responsible for the unit performance, work quality, efficiency, and compliance with policies and regulations.
Responsibilities
Operations
- Day-to-day management of a business unit that is responsible for working and collecting unpaid professional medical claims (government and all third-party payers).
- Organizes and supervises staff to work in accordance with operating protocols to achieve maximum efficiency.
- Assists with the evaluation of ongoing operations and programs on a regular basis for efficient use of resources. Assesses the need for new workflows, tactics, tasks, or functions.
- Manages “special situation” and/or higher complexity calls escalated by AR Follow-up Specialists for resolution.
- Maintains a thorough working knowledge of all aspects of billing and collection in both governmental and non-governmental third-party payer environments.
- Assists in determining solutions to problems created by changes in the payor environment.
- Monitor work queues to ensure tasks are completed timely and accurately. Perform routine quality audits under direction from management
- Develops procedures and work practices designed to maximize Accounts Receivable performance and overall collection activities. Adheres to priority matrix to complete daily tasks.
- Meets regularly with Management to review charges, collection, adjustments, and denial trends related to charge capture and billing.
- Reports the status of the Unit with respect to staffing, work tools, reports, potential problems, changes, and requirements to the CRO Revenue Cycle Manager and Director.
Strategic
- Develops and maintains a good productive and collaborative relationship with departmental management and representatives.
- Work collaboratively with clinical departments to establish effective communications to further the efficiency of the revenue cycle process
People
- Promotes staff professionalism and performance with coaching, training, and feedback.
- Assist unit manager with staff performance evaluations. Under the direction of management, takes corrective action with staff in accordance with institutional HR guidelines.
Compliance & Other
- Performs other revenue cycle tasks as assigned by management as a member of a large central business office.
- Represents the FPO on committees, task forces, and workgroups as assigned.
- Conforms to all applicable HIPAA, Billing Compliance, and safety policies and guidelines.
Minimum Qualifications
- Requires bachelor’s degree or equivalent in education and experience.
- Minimum of 3 years experience of customer service in medical billing or third party payer environment with knowledge of CPT, ICD-10, and HCPC coding and medical terminology.
- An equivalent combination of education and experience may be considered.
- Demonstrated skills in A/R management, problem assessment, and resolution, and collaborative problem-solving in complex, interdisciplinary settings. Including proficiency in health insurance billing, collections, and eligibility as it pertains to commercial and managed care, and self-pay reimbursement concepts, and overall operational impact.
- Ability to work collaboratively with a culturally diverse staff and patient/family population, strong customer service skills, demonstrating tact and sensitivity in stressful situations.
- Ability to work independently and follow through and handle multiple tasks simultaneously.
- Excellent verbal and written communication skills.
- Intermediate level proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
- Must be a motivated individual with a positive and exceptional work ethic.
- Ability to educate and train all levels of professional staff.
- Must successfully complete systems training requirements.
Preferred Qualifications
- At least 2 years of direct supervisory experience is preferred.
- Knowledge of Epic and GE/IDX billing systems is preferred.
- Certified Coder is preferred.
- Managed care industry experience is preferred.
Other Requirements
Patient Facing Competencies
Minimum Proficiency Level
Accountability & Self-Management
Level 3 – Intermediate
Adaptability to Change & Learning Agility
Level 2 – Basic
Communication
Level 2 – Basic
Customer Service & Patient-Centered
Level 3 – Intermediate
Emotional Intelligence
Level 2 – Basic
Problem Solving & Decision Making
Level 3 – Intermediate
Productivity & Time Management
Level 3 – Intermediate
Teamwork & Collaboration
Level 2 – Basic
Quality, Patient & Workplace Safety
Level 3 – Intermediate
Leadership Competencies
Minimum Proficiency Level
Performance Management
Level 2 – Basic
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.