Retail Operations Consultant – 12 Months Contract in Toronto, Ontario

What you’ll do

The Retailer Relations team manages the life cycle of our CTP Retailers, including recruiting & training as well as the performance measurement & recognition of our Retailers. The team is accountable for the method of business under which we and the Retailers operate and for the measurement of the Customer Experience Program for Petroleum.

Provide central business support at a national level, with a focus on the maintenance of Retailer contracts and financial data associated with the Retailer settlement process. This position will assist with site implementation roll out, communication and ongoing support of various legal documents, process manuals and will ensure the Field Team is equipped to successfully manage their network of Retailers. This role is responsible for the maintenance of various databases and applications related to how we go to business with our Retailers, ensuring content is current & accurate thus avoiding any potential negative financial implications to Retailers or CTP.

• Manage and administer the annual renewal process as well as the Retailer Changeover & Onboarding Processes for the entire petroleum network (270+ sites)

• Maintain and update the AS400 system with new site information, allowance changes, and contract dates. Ensure the integrity of the data and proper set up is executed.

• Preparation of all legal agreements & amendments, as they relate to Canadian Tire Petroleum and our Retailers.

• Administer and manage Letters of Credit and associated reporting.

• Manage and administer the annual reconciliation process with Retailers for specific site expenses

• Develop and foster strong & sustainable relationships with various corporate partners (Finance, CTP Field Team etc.) working through any issues as they arise & identifying enhancement opportunities.

• Play a key role in development and/or management of various Business Document Manuals including Site Operations Manual (SOM) as well Changeover Manual (documenting process, roles & responsibilities, expectations etc.)

What you bring

• Post-secondary education in Business or relevant discipline.

• 1 to 3 years of relevant work experience is required

• Advanced proficiency with Excel, Access (managing databases & queries), AS-400 and other related applications.

• Superior organizational skills coupled with the ability to multi-task, prioritize activities and meet deadlines

• Strong Business Acumen and understanding of business operations

• Strong attention to detail and accuracy

• Strong focus and proven ability to manage detailed work and tight deadlines

• Excellent written and verbal communication skills

• Adaptable and flexible; ability to navigate changing priorities

• Bilingual (French) an asset

Hybrid

At Canadian Tire we value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

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About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there’s a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.