Renewal Manager

Overview of the Role

PagerDuty is seeking a Renewals Manager to join our diverse, customer-focused team! As a Renewals Manager you will be reporting into the Senior Director of Global Renewals to support a growing sales and customer success organisation. You will be working within an established territory in Europe, Middle East and Africa, liaising with customers daily by phone and email to prepare and execute on quarterly renewals plans.

Key Responsibilities:
Manage a portfolio of customers across Europe, Middle East, and Africa.

Use data to understand the level of adoption and assess the risk in renewing existing contracts alongside internal teams.

Identify upsell opportunities and partner with the sales team to drive upsells as part of renewal.

Track and report on key metrics for renewals

Maintain activities, next steps, and clear close plans for all renewals in the next 90 days

Basic Qualifications

Renewals Experience

Experience managing a large portfolio of customers

Fluency in English

Preferred Qualifications

SaaS Experience

Team Based Selling Experience

Quoting Experience

Closing Experience

Salesforce.com competency

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. Find balance with remote working, while also enjoying ample opportunities for in-person and virtual connection with your fellow Dutonians.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

Champion the Customer Put users first to design great products and experiences.

Run Together Build strong teams that amplify our impact on users.

Take the Lead Disrupt and invent to be the first choice for users.

Ack + Own Take ownership and action to deliver more efficiently to users.

Bring Your Self Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.

Your package may include:
Competitive salary and company equity

Comprehensive benefits package from day one

Flexible work arrangements

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Paid parental leave – up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Generous paid vacation time

Paid holidays and sick leave

Paid volunteer time off – 20 hours per year

Bi-annual company-wide hack weeks

Mental wellness programs

Dutonian Wellness Days & Midyear Wellness Week – scheduled company-wide paid days off in addition to PTO and scheduled holidays

HibernationDuty – a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.

Go behind-the-scenes @PagerDuty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.