Remote Care Technical Support Specialist

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Reporting to Manager Technical Services CRM EMEA, We are looking for a Remote Care Technical Support Specialist to join our Cardiac Rhythm Management team in Italy.

PURPOSE OF THE JOB

Working under general to direct supervision in accordance with Company policies, practices and procedures. Working in a team of Remote Care Technical Support Specialists (RCTS Specialists) who provide remotely the clinical and technical guidance on the use and operation of Abbott Remote Care CRM products to the medical community and various Abbott departments.

MAJOR RESPONSIBILITIES

• Provide technical support services in the field of Remote Patient Monitoring via phone and email.
• Provide technical information and expertise to patients, customers (healthcare professionals) and field staff in response to inquiries.
• Make sure patients are remotely followed once implanted via the Patient Services SyncUp program Provide and conduct product training to in-house personnel.
• Assist in the presentation of educational material for new product training and in-service seminars to physicians, nurses and sales representatives.
• As needed, provides technical and clinical assistance to Regulatory Affairs personnel (in-house) in response to regulatory agency requests on Abbott devices.
• Coordinates efforts with international division staff to resolve product/clinical issues involving international customers and the international sales issues.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

EDUCATION AND COMPETENCIES REQUIRED

• Bachelor’s degree is preferred or working experience in a similar position.
• Successful engagement with customers.
• Excellent verbal and written communication skills in English and local language.
• Good experience in use of analytical tools and software.
• Ability to work effectively within a team in a fast-paced changing environment.

GEOGRAPHY

The position will be based in Milan.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:

CRM Cardiac Rhythm Management

LOCATION:

Italy > Milan : Viale Edison 110, Edison Park Centre

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

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