Rehab Services Front Desk/Call Center Specialist – 119602

Filing Deadline: Tue 11/1/2022

UCSD Layoff from Career Appointment: Apply by 10/21/2022 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 11/1/2022. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Under general supervision, the incumbent is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Responsibilities emphasize on quality Customer Service. Completes registration for new or established patients in a timely and accurate manner andadheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization and referrals when scheduling appointments.

Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account. Verifies insurance eligibility for outpatient services on all Third Party Payers by utilizing various automated eligibility systems. Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned.

• Three (3) years of related experience.

• Previous Call Center experience.

• Knowledge of third-party payors including federal, state and private health plans.

• Demonstrates problem solving ability.

• Ability to work under pressure, demonstrate computer skills and ability to multi-task between multiple systems during calls.

• Excellent communication skills with the ability to communicate clearly both verbally and in writing.

• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation and accountability.

• One (1) year of EPIC & Cadence experience, or equivalent system.
• Bilingual English/Spanish.
• Ability to prioritize and process therapy referrals based on diagnosis and medical information.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical..

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

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UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

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