| Job Title | Referral Coordinator |
|---|---|
| Position Number | 000232 |
| Vacancy Open to | All Candidates |
| Time-Limited | No |
| Department Homepage | https://www.ecu.edu/cvs/ |
| Advertising Department | CARDIOVASCULAR SCIENCES |
| Division | Health Sciences |
| Classification Title | 10422 Admin Support Specialist |
| Competency Level | 2 – Journey |
| Working Title | Referral Coordinator |
| Number of Vacancies | 2 |
| Full Time Equivalent (FTE) | 1.0 |
| Full Time or Part Time | Full Time |
| Recruitment Range | $31,200 – $44,549 |
| Anticipated Hiring Range | $31,200 – $40,207 |
| Salary Grade Equivalency | GN06 |
| Work Schedule | M-F |
| Work Hours | 8-5pm |
| Position Location (City) | Greenville |
| Job Category | Staff – Office/Clerical |
| Organizational Unit Overview | The Brody School of Department at East Carolina University (ECU) is composed of 18 departments which function to: 1) provide health care for the citizens of eastern North Carolina; 2) educate primary care physicians to meet the health care needs of eastern North Carolina; and 3) make medical education available to minority and disadvantaged people. The Department of Cardiovascular Sciences (herein referred to as Cardiovascular Sciences or CVS) is the university’s newest department, and is a primary contributor to the School’s mission of medical education, patient care, research, and community service. Playing an important role in the Brody School of Department’s academic group practice, the Department of Cardiovascular Sciences consists of the Department Chairman, Division Chiefs, Department Administrator, Nurse Administrator, and seven clinical and educational divisions. The primary roles of education (students, residents, fellows and continuing medical education), clinical services (Structural Heart Disease, Electrophysiology & Arrhythmias, Heart Failure, Primary and Secondary Prevention, and Vascular Diseases), research (clinical and basic bench research in cardiovascular clinical care, clinical trials to develop new treatments for cardiovascular disease, educational programs for local, regional, and national health care providers, and wellness and prevention programs), academic affairs/faculty development, and administration (business and clinical support services) are led by the Department Chairman, Division Chiefs, and Department Administrator. The clinical sections represented in Cardiovascular Diseases include: Structural Heart Disease, Electrophysiology & Arrhythmias, Heart Failure, Primary and Secondary Prevention, and Vascular Diseases. There are currently 36 MD and PhD faculty members, 18 Fellows, and 12 Physician Extenders and Cardiovascular Sciences Technicians. A clinical, administrative, and research support staff numbering nearly 130 CSS and SPA employees provides support to the Department of Cardiovascular Sciences’ faculty and learner groups. Subspecialty fellows (fully trained internists receiving training in a clinical subspecialty within Cardiovascular Sciences and Internal Department) currently number eighteen. The majority of the department’s educational, clinical and research activities take place within the context of the East Carolina University Brody School of Department and ECU Health Medical Center. The central component of the medical center will be the new East Carolina Heart Institute (ECHI). Designed to be a world-class cardiovascular destination offering state-of-the-art medical technology, education, and research in one location, the East Carolina Heart Institute is composed of three main partners: ECU Health Medical Center, East Carolina University, and private practice practitioners. The Institute is committed to superior patient care, collaborative research, and continuous training and education. The East Carolina Heart Institute is the umbrella name for the two facilities that make up the Institute. Patient Access Services (PAS) is a work unit under the Department of Cardiovascular Sciences, and consists of patient scheduling, registration, financial counseling, and referral coordinators |
| Job Duties | Review referrals completed by providers within the EHR Open referral and verify procedure for accuracy Contact provider for additional information, if needed Contact the insurance company Verify patient insurance coverage Send/fax patient notes to insurance company Obtain procedure authorization from insurance company Coordinate peer to peer review with provider and insurance medical representative for cases where there is a procedure disagreement Note procedure authorization number on medical record Stay abreast of all policies and requirements for major insurance carriers Attend training sessions with insurance companies Contact the facility performing the procedure Communicate with facility to schedule procedure date/time Send patient medical records to facility Inform patient of appointment Notify patient of authorization approval, appointment date/time, location, etc. Educate patients on appropriate protocols for procedure Answer patient inquiries regarding their procedures Coordinate pre-op appointments for clinics Provide patients with directions to pre-op location when needed Check work queue – call facilities to verify or reschedule Update status of appointment within the referral to reflect no show, kept or otherwise Inform patient of post procedure follow-up appointment Verify and reschedule cancelled appointments Perform all other Patient Access duties as needed CLINICAL SUPPORT POSITION – NOT SUBJECT TO STATE HUMAN RESOURCES ACT The Brody School of Medicine at East Carolina University is affiliated with ECU Health Medical Center, which serves as it’s teaching hospital, as well as the flagship hospital for ECU Health. |
| Minimum Education/Experience | High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience. |
| License or Certification required by statute or regulation | None |
| Preferred Experience, Skills, Training/Education | |
| License or Certification required by the Department | None |
| Special Instructions to Applicant |
|
| Job Open Date | 09/26/2022 |
| Job Close Date – Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. | 10/03/2022 |
| Open Until Filled | No |
| Quick Link for Direct Access to Posting | https://ecu.peopleadmin.com/postings/56148 |
| Alternate option | If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. |
| AA/EOE | East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu . |
| Eligibility for Employment | Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S. |
| Office of Human Resources Contact Information | If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST. |
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