Ref 5643/22, Team Leader, Western Success, Office of Student Experience and Marketing

• Western Sydney University Internal Applicants Only.
• Remuneration: $87,744 to $99,381 p.a.
• Penrith campus

Western Sydney University Internal Applicants Only.

To be eligible to apply for this position you must be employed by Western Sydney University on an ongoing, fixed term or casual basis at the time of this advertisement.

All ongoing and fixed term employees seeking to apply for this position as a secondment must have completed a minimum of 12 months’ full-time continuous service to be eligible to apply for this role, as per Part D of the Recruitment and Selection Policy.

The Western Success Team within the Office of Student Experience and Marketing are seeking a Western Success Team Leader to join the team full time until 30 March 2023.

The vision for Western Success is bold and transformational, personalising the student experience across the entire institution. The aim of Western Success is to connect students with advisors who will provide guidance that is ‘just in time’, ‘just enough’ and ‘just for them’ to empower them to succeed in higher education. Research indicates students are more likely to persist and succeed if they engage with studies and University life.

The Western Success Team Leader is responsible for monitoring the provision of high levels of customer service delivered by the Western Success Advisors, and the smooth daily operation of all services across multiple engagements and channels. The position supports the Western Success Leadership Team in the implementation of quality assurance and continuous improvement processes as well as monitoring staff development and training programs.

To be successful in this position, you will have strong communication skills and institutional knowledge to best support a young and dynamic team of Advisors. Experience in a call centre or similar and with information management systems will be highly regarded.

Please note, the successful applicants must be flexible as work outside of regular working hours, across multiple campuses and/or virtually is required. As part of SEM, you will be part of and contribute to an efficient and collaborative team where day to day practice and work is driven by our articulated values.

This is a full-time, fixed term position until 30 March 2023 based at the Penrith campus.

Remuneration Package: HEW Level 5 $87,744 to $99,381 p.a. (comprising Salary of $74,145 to $83,978 p.a., plus Superannuation and Leave Loading)

Position Enquiries: Please contact Caitlin Hooper via email at C.Hooper@westernsydney.edu.au .

Closing date: 8:30pm, Sunday 30 October 2022.

To be eligible for this position you must provide evidence of your full-time Working Rights in Australian at time of application.

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Western Sydney University is committed to diversity and social inclusion. Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTIQ, and people of Aboriginal and Torres Strait Islander descent are encouraged.

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