Receptionist / Liaison Line Assistant

The Open University

Unit : 
Salary : 
£23,144 to £25,138 pro rata
Location : 
Milton Keynes
Please quote reference : 
Part-time, Permanent. This role equates to 25.5 hours per week between Monday and Friday.
Closing Date : 
24 October, 2023 – 12:00

Change your career, change lives

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

Estates is responsible for the management and development of University premises in Milton Keynes and its National and Regional Centres. The Infrastructure Team has an exciting opportunity for an experienced, proactive Compliance and Programme Manager to join the team in helping the OU achieve its strategic objectives.

The role

Estates is responsible for the management and development of University premises in Milton Keynes and its National and Regional Centres. We are looking for an Assistant to join our team, responsible for working on the main Reception for the Open University and being a member of the Liaison Line team acting as the first point of contact for all Estates related queries and requests.

As a member of the Reception/Liaison Line Team, you will be responsible for providing a customer-focused response to incoming visitors and dealing with Estates queries and requests. You will be using the computerised relational database for recording and processing task management of specified Estate’s activities.

This is a part-time role of 25.5 hours per week and expect the working pattern to be as follows: Monday – 12:30 to 17:30, Tuesday – 13:00 to 17:30, Wednesday – 13:00 to 17:30, Thursday – 13:00 – 17:30, Friday – 08:00 to 16:00.

Skills and experience

This role will suit you if you:

  • Are educated to GCSE level or equivalent, including Maths and English.
  • Possess proven experience of working in a busy customer-service environment.
  • Have competent IT skills and are confident in using Microsoft Office.
  • Are able to work as part of a team successfully.

The full summary of duties and skills required for the role can be found within the Job Description.

If you would like to discuss the application or recruitment process before making an application, please contact Emma Jones at Resourcing Hub on 01908 655544 or [email protected] quoting the reference VRF 21223.

What you get in return

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 30 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

How to apply

Unless otherwise stated in the advert, all applications are completed online via the instructions on The OU Job’s page. Applications submitted via 3rd party websites will not be received.

Access details for disabled applicants are available from the Resourcing Hub, telephone: 01908 655544, quoting the vacancy reference above.

To apply for this role please submit the following as one document;

  • CV
  • Personal statement, up to 1,000 words, you should set out in your statement why you’re interested in this role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job and person specification.

Please save your document with the following file name as appropriate to the vacancy you are applying for: reference, surname, forename.

You will need to have your documents ready ahead of submitting the electronic application. Please click on the APPLY NOW button below to be redirected to our application page.


You will receive updates regarding your application from [email protected] . Please ensure this email address is added to your list of trusted senders so it does not go to your junk folder.

You can view your application communications on the Candidate portal .

Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link).

The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential.  We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength.  We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks.

Email :

[email protected]  

Job related information : 

Attachment Size
Attachment Size
Job Description – Receptionist Liaison Line Assistant.docx 47.81 KB

  • Terms and Conditions – Support Staff (PDF)
  • Terms and Conditions – Support Staff (Word document)

Posting Date : 
10 October, 2023 – 10:15

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