Program Support Specialist (Care Coordination Specialist)

October 11, 2024

Rutgers University


Position Details

Position Information

Recruitment/Posting Title Program Support Specialist (Care Coordination Specialist)
Job Category Staff & Executive – Other
Department SN-FXB Center
Overview Continuing our history as leaders and innovators in the care of women, children, and families living with HIV, the mission of the François-Xavier Bagnoud Center (FXB Center) in the Rutgers School of Nursing is to eliminate barriers to high-quality health care for vulnerable populations. We are community health practitioners, educators, collaborators, and researchers united to reduce socially determined health disparities that are unjust and modifiable. The four main program areas of the FXB Center are: 1) HIV Primary Care, 2) Workforce Development and Quality Improvement, 3) Child Health Nursing, and 4) Research. This position relates to the Workforce Development and Quality Improvement program area.
Posting Summary Rutgers, The State University of New Jersey, is seeking a Program Support Specialist for the François-Xavier Bagnoud Center (FXB Center) in the Rutgers School of Nursing.
The Program Support Specialist (Care Coordination Specialist) will provide HIV case management services to patients enrolled in the FXB Center HIV Clinical Practice programs. The services provided include biopsychosocial assessments, adherence counseling, and referral/linkage to other services to optimize patient health outcomes. This position will also facilitate the continuity of care and provide ongoing support and resources to family members of the patient. Some key responsibilities include:

  • Interview each patient and their family to assess their social, cultural, family financial and continued medical health care needs.
  • Provide adherence counseling to facilitate long-term engagement in care, and to promote better compliance with assigned medication therapies.
  • Track laboratory result for each patient.
  • Provide those living with HIV/AIDS a comprehensive continuum of services through critical linkages with ancillary medical and social support services.
  • Provide referrals to community-based ancillary services, faith-based services, or medical care services as needed.
  • Document and track the linkages of all referrals made.
  • Complete bi-annual social service needs assessment and service plan on each patient or family.
  • Identify and resolve barriers clients may have in following through with their service plan.
Position Status Full Time
Hours Per Week
Daily Work Shift
Work Arrangement
FLSA Exempt
Grade 22S
Position Salary
Annual Minimum Salary 56258.000
Annual Mid Range Salary 67315.000
Annual Maximum Salary 79787.000
Standard Hours 37.50
Union Description HPAE, Local 5094
Payroll Designation PeopleSoft
Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview .
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
COVID-19 Immunization Requirement Under Policy 60.1.35 , Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Prospective employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster within two weeks (14 calendar days) of eligibility . Based on current guidance, individuals are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of any COVID-19 vaccine authorized or approved for use in the United States by the United States Food and Drug Administration (FDA) and recommended by the Advisory Committee on Immunization Practices (ACIP) of the Centers for Disease Control and Prevention (CDC). Eligibility for a booster against COVID-19 varies and is explained on the University’s web site located at https://coronavirus.rutgers.edu/covid-19-vaccine . Failure to provide proof of primary vaccination and booster will result in rescission of a prospective employee’s offer of employment and/or disciplinary action up to and including termination.
Seniority Unit
Terms of Appointment Staff – 12 month
Position Pension Eligibility ABP

Qualifications

Minimum Education and Experience
  • Bachelor’s degree in social work or other health profession plus two years of experience in a healthcare setting.
  • Equivalent education, experience and/or training may be substituted for the degree requirement. 
Certifications/Licenses
  • Phlebotomy certification, or ability to conduct phlebotomy services within scope of licensure.
  • BLS CPR certification. 
Required Knowledge, Skills, and Abilities
  •  Proficient in use of electronic medical record systems and Microsoft Office. • Excellent customer service skills. • Ability to manage multiple work priorities. 
Preferred Qualifications
  • Case management experience.
  • Possession of a valid NJ driver’s license.
  • Three years of experience with HIV.
  • Bilingual (English/Spanish).
Equipment Utilized
Physical Demands and Work Environment
  • Position requires lifting up to 10 pounds under 1/3 of the time.
Special Conditions

Posting Details

Posting Number 22ST3206
Posting Open Date
Special Instructions to Applicants
Regional Campus Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus Newark (RBHS)
City Newark
State NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Infection Control and Safety

This position is subject to all Rutgers University policies, including TB surveillance and other infection control and safety policies. Please review the Tuberculosis Surveillance Policy for additional information.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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