Program Specialist, Career Catalyst

84246BR

Off-Campus: Scottsdale

Program Coordinator

Job Description

In this role, you will support the CareerCatalyst team to ensure the comprehensive activities are implemented to launch new programs. You will be a primary source of support in aiding the management of our course inventory, along with creating and maintaining process and training guides for both internal and external stakeholders. In this role you will take on a learner first mindset to help facilitate great customer service and ensure a smooth learner experience from enrollment to completion and beyond. 

Job Family

Business Operations

Department Name

Learning Enterprise

Full-Time/Part-Time

Full-Time

VP Code

Learning Enterprise

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$50,000 – $65,000 per year; DOE

Close Date

29-September-2022

Essential Duties

Your most important work will be: 

Support and alignment of new projects within CareerCatalyst:  You will play an important role working with internal partners to manage and support the course request process for CareerCatalyst 

• You will closely collaborate with key stakeholders to aid in the launch of approved courses through course shell creation, enrollment page creation, badging initiatives, and enrollment management. 
• You will take an active role in creating meta titles and descriptions for certificates and courses and work with marketing to create a cohesive appearance within the CareerCatalyst catalog and other marketing support activities.

LE course inventory management & support: In collaboration with the operations team, you will assist in the management of the CareerCatalyst course inventory both in Salesforce and in Airtable 

• You will be responsible for making sure all course information is added to both systems and updated on a regular basis, as new courses are approved. 

CareerCatalyst team support services: You will be a point of contact for our learner support team to help with general questions that they need to escalate 

• Ensuring that the team has all the information they need to be successful as they guide and speak with learners. 
• This work can include providing training to members of the Learner Support Team. 
• You will also help create and issue badges and certificates as needed. In addition, you may take an active role in creating presentations and proposals. Along with this you will help schedule team meetings, gather agenda items and take notes.

Minimum Qualifications

Bachelor’s degree in field appropriate to area of assignment AND two years administrative/coordinator program experience; OR, Six years of progressively responsible administrative/coordinator program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Evidence of having a background in facilitating and collaborating in cross-functional team environments
• Experience working independently as an individual contributor driving your own work product, as well as collaboratively with the CareerCatalyst team.
• Experience with technology, preferably Salesforce, Airtable, Canvas, Google Suite and Microsoft Office.
• Experience in managing difficult projects from beginning to end in a complex environment. 
• Demonstrated knowledge of how to work in higher education, K-12, or government or having rapidly adapted to a new industry

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
• May be required to perform tasks in the field within and/or across University campuses. 
• Ability to clearly communicate to perform essential functions.

Department Statement

About Learning Enterprise:

We believe that the rigid and linear design of traditional higher education is neither an effective ladder to social and economic opportunity for all learners nor is it responsive to rapidly evolving workforce needs. ASU has responded to these challenges with the creation of Learning Enterprise (LE). We are guided by the belief that everyone should have universal access to education and opportunity. At every stage of life.

LE re-imagines the role of universities in society and evolves the design of learning offerings. These products (LE’s learning offerings) are academically rigorous, tech-enabled and outcomes-driven. They are stackable, accessible, and evidence-based — designed to respond to the needs of students, employers with the resources and values of the university. 

LE’s initial focus is on the following areas: Foundational skills and mindsets, Professional and technical career skills and Personal development, cultural and civic learning

At LE, we share a common set of values that guide our work and collaboration:

Scrappy. We are undaunted by challenges. We remain undeterred by anything that stands in the way of moving our vision forward. If we fall, we get up, over and over again. If it doesn’t exist, we create it. If something doesn’t work, we try something else.

Driven.We always push to be better for ourselves, for each other and for our students. We are not defeated or guided by the status quo. We see what could be and relentlessly pursue it.

Intentional Architects. We know our attitude towards what we are doing will determine our success. We see the big picture and take deep pride in building every block that makes up our long-term vision. We are motivated by the potential of a transformed future while remaining firmly focused on tending to the tasks in front of us today.

Leading from the heart. We deeply care about people and their well-being. Everyone is unconditionally supported. We believe in human potential and invest in continuous growth.

Candid collaborators. We share ideas and feedback at all levels. We have strong opinions loosely held and intentionally engage in debate. We strive for clarity through direct and honest communication. We know our work is better for it.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.