Program Specialist

84364BR

Campus: Downtown Phoenix

Program Specialist

Job Description

The Program Specialist provides direct support to the Thunderbird School of Global Management Executive Education Operations team and will be responsible for contributing to the successful delivery of online, in-person and hybrid programs, resulting in effective team support and a top-notch customer experience. Ensures the goals and objectives of assigned tasks are accomplished in accordance with priorities, time constraints, funding limitations or other specifications. As a PS, you will gain program and project management experience, train across teams and coordinate across Thunderbird/ASU faculty. 

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.  

We offer our employees hybrid work arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.

Job Family

Clerical & Admin Support

Department Name

TSGM Exec Ed

Full-Time/Part-Time

Full-Time

VP Code

VP/EXEC VICE PROV DPC

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$42,000 – $45,000 per year; DOE

Close Date

06-October-2022

Essential Duties

• Perform tasks contributing to online and in-person program deliveries including participant registration, digital platform setup and maintenance, classroom booking and setup, curriculum and content coordination, copyright orders, catering selections, prepare seating charts, materials shipping, print orders and digital file organization, compile and distribute evaluation data, provide support to Program Managers.
• Utilize a variety of digital platforms for digital programs, digital elements of in-person programs, meetings, webinars and information sharing.
• Fiscal responsibilities include vendor invoice payment, client invoice requests, faculty payroll forms and payments.
• Note-taking; documentation of tasks, discussions, outcomes and other activities.
• Attend internal meetings; contribute to discussions and provide operational perspective and support.
• Utilize tools to capture program data such as the CRM application, digital portal, templates, etc.
• Coordinate select online and in-person programs from end-to-end.
• Routinely manage Outlook calendar and maintain commitments.
• Interface with varied levels of faculty and staff.
• Anticipate, identify and troubleshoot risks that have the potential to affect program success.
• Monitor for continuous improvement possibilities for future enhancements to the client experience and internal efficiencies.
• Tackle special projects such as data cleanup, research and data reporting.
• Perform other duties as assigned.

Minimum Qualifications

Bachelor’s degree in a related field AND two years administrative/coordination experience; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Demonstrated knowledge of Microsoft Windows and Office Suite: Word, Excel, PPT.
• Experience in professional e-mail and phone communication.
• Technologically inclined and comfortable learning new platforms.
• Experience in working Capacity to work efficiently across multiple programs and projects.
• Comfortable interfacing with varied levels of faculty, staff and clients.
• Experience working in a deadline-driven environment with a sense of urgency.
• Experience in customer service.
• Experience in using organization and being detail-orientated.
• Demonstrated knowledge of any of the following platforms are a plus: Salesforce, Canvas, Qualtrics, Aventri, Zoom, Outlook, Dropbox, Concur.
• Evidence in having a desire to learn in a fast-paced environment and grow into Program Management role.
• Ability to work outside of normal business hours (late evenings, early mornings or weekends) on occasion depending on program schedules.

Working Environment

• Professional, global, team-based environment; primary location is downtown Phoenix.
• In-person and remote collaboration with local and global colleagues.
• Majority of activities are performed in an environmentally controlled office setting.
• Use of software and computer equipment (monitor, keyboard, mouse) for extended periods of time.
• Use of office equipment: printers, copiers, fax machines, telephones, calculators.
• Lift and transport up to 20 pounds.
• Sustainability is embedded into departmental goals and operational practices.

Department Statement

For nearly 70 years, Thunderbird Executive Education has offered a unique and powerful educational experience that teaches businesses how to manage in diverse social, economic and political environments. Wherever you are in the world – and whatever your global business issues may be – Thunderbird’s Executive Education division has a solution. With locations in the U.S., Europe and Russia, our worldwide presence allows Thunderbird to deliver programs when and where you need them.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

Applicants must be eligible to work in the United States; ASU Thunderbird School of Global Management will not be a sponsor for this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.