Program Secretary II

Klamath Basin Behavioral Health

Job title:

Program Secretary II


Klamath Basin Behavioral Health

Job description

Job Title: Program Secretary II

Full time: Day Shift

Intro and job overview: Join our KBBH team and find meaningful work, inspiring colleagues, career growth, great compensation, and excellent benefits. Located in beautiful Southern Oregon.

Join an outstanding multi-disciplinary team including an on-staff psychiatric team and licensed clinical staff. Klamath Basin Behavioral Health is an accredited NHSC facility.

The NHSC Loan Repayment Program is open to licensed primary care medical, dental, and mental and behavioral health providers who are employed by accredited sites.

Program Secretary II Benefits and Pay range:

  • Salary: $15.43 – $19.29 DOE
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 403 (b) & up to 8% Matching
  • Paid Vacation & Wellness Days
  • Life Insurance
  • Disability Insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Employee Discounts
  • Employee Assistance Program (EAP)
  • Wellness Program
  • Tuition Reimbursement Program

Program Secretary II Summary: The Program Secretary II is responsible for monitoring, updating, and working MOTS Error Reports, Caseload Management Credible Reports, and clinical program-specific reports. This position works directly with clinical staff, billing, and analytics teams.

Program Secretary II Responsibilities and Qualifications: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

  • Update and maintain MOTS Error reports in Credible BI and Tableau.
  • Update and maintain Caseload Management-Provider Scheduling report in Tableau.
  • Case transfer and caseload management scheduling closeout for providers.
  • Assist with ordering, tracking, and distribution of office supplies and submitting to accounts payable.
  • Navigate client profile, client and provider scheduler, admin services, and reports in Credible EHR.
  • Evaluate procedural appropriateness in Credible Electronic Health Records (EHR).
  • Facilitate crisis protocol for clients in need of urgent services.
  • Support program staff to ensure the smooth operations of the agency.
  • Other duties as assigned by the Support Services Supervisor, Manager, and Director of Operations.

Competencies: To perform the job successfully and to meet the standards of professionalism, this individual should demonstrate the following competencies:

Job Knowledge

  • Experience in gathering client information.
  • Experience in taking in and transferring client information to EHR or electronic database.
  • Experience in using Excel or Tableau reports.

Use of Technology

  • Navigate Microsoft Office Word and Excel.
  • Learn ADP Workforce. c. Learn Credible EHR.
  • Learn Zoom chat features.
  • Learn Tableau report features.

Customer and Coworker Service

  • Maintain a calm and professional manner.
  • Manage difficult or emotional client situations.
  • Interact and coordinate with clinical providers.

Program Secretary II Education/Experience: To perform the job successfully the following education and/or experience is requested.


  • High school diploma or GED.
  • Two years of office experience.
  • One year of client information data input experience.
  • One year of client scheduling experience.
  • One year of provider scheduling experience
  • One year of EHR experience
  • Valid Oregon driver’s license, insurable driving record. Personal automobile insurance is required if clients are transported, or any agency business is conducted by the employee using their personal vehicle.


  • One year of clinical or behavioral health office experience.
  • Associate degree

Other Considerations: Klamath Basin Behavioral Health celebrates diversity and is committed to creating inclusive and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran’s status. or any other basis covered by appropriate law. Our employment decisions are based on qualifications, merit, and agency need.


Expected salary

$15.43 – 19.29 per hour


Klamath Falls, OR

Job date

Sat, 23 Sep 2023 07:24:35 GMT

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