Program Manager

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Type of Position:
Professional Staff – Project/Program Administration

Job Type:
Regular

Work Shift:

Sponsorship Available:

No

Institution Name:
University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
The safety of our team members at the University of Arkansas for Medical Sciences is our top priority. For this reason, successful applicants for this position must be fully vaccinated against Covid-19 or have an approved medical or religious exemption on file with our Student & Employee Health Services dept. UAMS will adhere to all federal, state and local regulations and will obtain necessary proof of vaccination prior to employment to ensure compliance.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only ):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

UAMS is an Affirmative Action and Equal Opportunity Employer  of individuals with disabilities and protected veterans and is committed to excellence.  If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

At UAMS we value Diversity, Equity and Inclusion. Visit our website to learn more: https://ddei.uams.edu/

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu .

Department:
COM IDHI eLink Managers

Department’s Website:

Summary of Job Duties:
The Program Manager provides outreach, IDHI e-Link membership project management, customer relationship management, planning, participation, and communication among e-Link membership, IDHI and UAMS telemedicine projects. S/He also provides assistance and planning with work process automations and collaborations with UAMS software applications for remote worker effectiveness. This position will work closely with the Executive Director and the Assistant e-Link Director of IDHI for the responsibility of supporting e-Link membership customer relationship management of the e-Link Network. This position will maintain project task lists and keeps project plans up-to-date. The Program Manager will ensure timely communication with the Assistant e-Link Director and other program managers and co-workers regarding e-Link collaboration changes that have the potential to impact other teams and systems. Position requires some in/out of state travel. This position will oversee the regional management and coordination of the IDHI e-Link Network, a statewide telemedicine technology effort. The Program Manager works with IDHI e-Link serving as a coordinator of e-Link Program Managers with specified account responsibility for regions for the e-Link Program. This position will be directly responsible for project/program implementation coordinating with vendors and site representatives for installation of lines, equipment and training. Reports to the Assistant Director of e-Link and prepares reports for project status for granting purposes.

Qualifications:

Minimum Qualifications:

• Bachelor’s Degree in Business, Education, Health Management or related field
• Four (4) years of management, planning, financial, network design/support, interactive video, health information, communication, and/or related experience.

Special knowledge, abilities and skills: 

• Intermediate proficiency in MS Office Suite (Word, Excel, Outlook and PowerPoint).
• Project leadership and management experience, Excellent communication skills, Organizational skills, Detail oriented while having the ability to understand the entire scope, Understanding of telecommunications and technology, healthcare delivery experience/understanding, professional behavior and appearance, the successful applicant must be able to function in the job capacity with limited orientation
• Ability to meet with and negotiate with internal departments, outside agencies and organizations for purpose of promoting program objectives.

Preferred Qualifications:

• Master’s in Business, Education, Health Management or related field
• Experience working with data center solutions Interactive video experience

Responsibilities:

• Coordinates with the Assistant and Director of Broadband IDHI on all matters related to their assigned sites.
• Develops strong relationships with Arkansas ISP’s and community anchor institution staff throughout the state.
• Learns all components of broadband including all processes such as broadband portal, broadband database, contracts, order forms, Vyopta, Request for Information, inventory equipment, Cisco Meeting software, Video Systems, TMS (a video equipment tracking system), Monday.com, IBM Watson, and the ADWS, TANF, ASBO and CTEH Portal.
• Facilitates and processes all requests for information related to ISP financial broadband activities.
• Process broadband order forms, sends order forms to the contracts department to place in the contract, sends contract to sites, receives signed contract back from site and sends to contract department to have invoice generated. Sends invoice to site and monitors the status to ensure payment is received in a timely fashion.
• Adheres to financial scopes for the region including budget, reporting and documentation for internal and external accountability.
• Manages coordination of internal and external communication among IDHI representatives, technical staff, vendors, providers, and regional representatives. Works with their sites to ensure maximum video conferencing availability of UAMS Broadband services for Telemedicine and distance education.
• Coordinates, facilitates and provides project management for membership. Provides outreach and communications with membership and the development of relationships.
• Serves as the liaison and Coordinator to all broadband offices and ISPs. Assists in reporting requirements for program or initiatives.
• Educates membership personnel on various ways to access programs, training on equipment and use broadband services.
• Attends Broadband Team Meetings and update the Broadband Director and Assistant Broadband Director as required.
• Assures objectivity and ethical conduct.
• Coordinates and links the services and resources of UAMS IDHI with the needs of Community Anchor Institutions in the state.
• Develops standard operating procedures (SOP) for duties related to your job functions.
• Adheres to policies, procedures, and processes of the network including, helping to develop sustainability initiatives.

Additional Information:

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Optional Documents:

Curriculum Vitae, Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu  for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:
Criminal Background Check, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:
Hearing, Manipulate items with fingers, including keyboarding, Talking

Frequent Physical Activity:
Repetitive Motion, Sitting, Talking, Walking

Occasional Physical Activity:
Driving, Kneeling, Lifting, Pushing, Reaching

Benefits Eligible:
Yes