Program Coordinator Sr

83915BR

Campus: Tempe

Program Coordinator Sr

Job Description

Within the Public Service Academy (PSA) at ASU, the mission of the Next Generation Service Corps (NGSC) is to develop adaptive and collaborative leaders of character who cross sectors, connect networks, and ignite impact to solve local and global challenges. This includes a strong intent to build a pipeline of young leaders to public service opportunities in the government, nonprofit, civic, social/human services and education sectors.

Arizona State University is seeking a Program Coordinator Sr., who will bring initiative, energy, organization, and attention to detail to this role. Working with existing technology systems, primary duties will include: coordinating the internal and external communication efforts and strategy of the NGSC to students, families, community partners, alumni and internal stakeholders; managing large numbers of student records; collecting data, tracking and reporting; recruiting new applicants from diverse candidate pools; technical event support; and maintaining scholarships of 400+ members annually. They will also administer the outreach, recruitment, application, and onboarding process of students to the nationally recognized NGSC program. The Program Coordinator, Sr. will provide technical systems support for events and programs of the NGSC. They will take the lead in the planning and execution of 2-4 large-scale NGSC events per year, and will serve in a support role for all other NGSC events and programming throughout the year. This role will supervise student staff to support these efforts.

The Program Coordinator, Sr. reports to the Program Director and will be joining a dedicated team that thrives on collaboration and a desire to serve our students and the larger community, while driven by the vision of the ASU Charter.  We value working with professionals who can execute at the highest level while having fun in the process.

Job Family

Business Operations

Department Name

Public Service Academy

Full-Time/Part-Time

Full-Time

VP Code

VP/EXEC VICE PROV DPC

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$48,000 – $52,000 per year; DOE

Close Date

23-September-2022

Essential Duties

​​​​​​Outreach and Recruitment

• Develops, coordinates, and implements strategic plans for the recruitment, application review process, and onboarding of Next Generation Service Corps members. 
• Coordinates and attends outreach and recruitment events and presentations at high schools, community colleges, and community events for the NGSC. 
• Serves as a point of contact for prospective students about the scholarship and program requirements and acts as a liaison with the community, students, parents, and internal ASU staff in facilitating the PSA recruitment plan.
• Organizes application reviews and interviews for student ambassadors and staff; maintains standards for program acceptance. 
• Facilitates the incoming student onboarding process on an annual basis, overseeing all aspects of 120-150 members and their acceptance, welcome and orientation into the program.

Event Planning

• Assists in planning and implementing program-wide events such as annual retreats, panels and donor stewardship events including room reservations, food orders, technology needs, and appreciation gifts to speakers/panelists.
• Runs attendance rosters, collects meal counts, and tracks forms and waivers.
• Provides event support through creation of necessary website pages, links, and Zoom meetings/webinars and timely communication pre- and post-event.
• Conducts evaluation processes with students at the end of events and at the beginning and end of program experience.

Communications

• Develops and executes communication plans to NGSC members and to community partners via email and social media.
• Manages internal and external websites including event details, content updates, forms, logs, and bi-weekly newsletter postings. 

Student Records and Tracking

• Serves as liaison to the ASU Financial Aid and Scholarships office and as the main point of contact to NGSC students regarding the PSA Scholarship.
• Maintains and updates student records in Peoplesoft, Airtable, and with the Scholarships Office.
• Organizes student records for review at the close of each semester to determine student status and scholarship rates.

Supervision

• Hires, trains and supervises 2-5 students including the Communications and Marketing Aide Student Worker, Data Assistant Student Worker, Information Management Student Worker, and the NGSC Ambassadors Committee Chair while indirectly overseeing 20+ student ambassadors.

Minimum Qualifications

Bachelor’s degree in a field appropriate to the area of assignment AND four years administrative/coordinate program experience; OR, Master’s degree in field appropriate to area of assignment AND two years administrative/coordinate program experience; OR, Eight years of progressively responsible administrative/coordinate program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience with recruitment processes: outreach, application administration and review, and onboarding
• Experience in designing, implementing and evaluating large scale events.
• Experience in developing and executing communication strategies to internal and external audiences using a program like Salesforce (Marketing Cloud and Case Management).
• Experience with technology platforms such as Airtable, Monday, Aventri, Qualtrics, and AdobeSign.
• Evidence of effective communication skills, excellent time management skills, attention to detail, willingness to be flexible and adapt to changing needs, and a desire to work with the team. 
• Experience in prioritizing, delegating and following up on tasks. 
• Supervisory experience.
• Experience working with diverse high-school and college student populations.

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%). Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds (15%).Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. Ability to clearly communicate to perform essential functions.

Department Statement

The Watts College of Public Service and Community Solutions embraces students and faculty dedicated to rigorous education and research in the service of social and economic change. Areas of expertise include: improving the quality of life for individuals and families from all backgrounds; innovative approaches to public management; and nonprofit leadership and organizational effectiveness. We partner with those intent on addressing critical social issues and are confident that Phoenix and the State of Arizona can be exemplars for the future.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.