Program Assistant P7

Job Title

Program Assistant P7

Agency

Texas A&M University Health Science Center

Department

Comprehensive Dentistry

Proposed Minimum Salary

$17.50 hourly

Job Location

Dallas, Texas

Job Type

Staff

Job Description

What we believe

Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability.  Diverse perspectives, talents and identities are vital to accomplishing our mission and living our core values .

Who we are  

As one of the fastest-growing academic health centers in the nation, the Texas A&M University Health Science Center encompasses five schools and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery.

A part of the Texas A&M University Health Science Center, Texas A&M School of Dentistry in Dallas was founded in 1905 and is a nationally recognized center for oral health sciences education, research, specialized patient care and continuing dental education.

What we want

The School of Dentistry is looking for a Program Assistant to serve as a member of the Department of Comprehensive Dentistry team. We desire an individual who subscribes to and supports our commitment as stated above.  The successful applicant will bring an expert level of administrative experience to the position and understand the demands of supporting executives in a fast-paced environment. This person must be professional, enjoy working in a high-volume environment and be able to apply strong organizational skills while being flexible in their daily routine. If this is you, we invite you to apply to become a member of our team.

Job Summary:  The Program Assistant is responsible for supporting the Department of Comprehensive Dentistry Clinical Program for the undergraduate dental students.

Required Education and Experience:

• Bachelor’s degree or equivalent combination of education and experience.

Required Knowledge, Skills and Abilities:

• Knowledge of word processing and spreadsheet applications.

• Ability to multitask and work cooperatively with others.

• Excellent verbal and written communication skills.

Preferred Education and Experience:

• Excellent customer service skills.

• Ability to work efficiently and with minimal errors.

• Attention to detail.

• Bilingual

• Experience working with diverse individuals and communities

Responsibilities:

• Assists the Program by scheduling patients for D1 – D4 dental students within their group by phone or in person in accordance with prescribed guidelines. 

• Confers with patients regarding current charges for procedures.

• Documents all patient communication on the electronic appointment request and as needed, in the electronic health record.

• Documents in the electronic health record all no show and cancelled appointments.

• Determines the need for contact, warning and close out letters.

• Appropriate documentation added to the electronic health record and electronic appointment request and request made for the letters to be created and mailed.

• Tracks and monitors patient response to letters.

• Plans and prepares conference documentation for monthly program conferences with group leaders/assistant group leaders.

• Completes daily confirmations for assigned group.

• Maintains attendance and tracks student clinic hours. Enter hours weekly into Axium.

• Performs other duties as assigned.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.