Principal Access Representative (Hybrid schedule)

Updated: Sep 23, 2022
Location: Orange-Campus
Job Type:
Department: Psychiatry & Human Behavior

Job Opening ID: 42246
Reports To: Practice Manager, Psychiatry & Human Behavior
Working Title: Principal Access Representative
Department: Psychiatry & Human Behavior
Bargaining Unit: EX
FLSA: Non-Exempt
Payroll Job Code: 009099
Job Location: UCI Med Center-Orange (HYBRID)
Percent of Time: 100%
Work Schedule: 8-5, M-F
Employee Class: Career
 
Position Summary:
 
The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule specialty referral appointments or to make appointment modifications as a result of operational changes. Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each clinic’s unique scheduling requirements. Takes inbound calls from patients calling to obtain medical services, as necessary. Serves as a preceptor for new staff.
 
Compensation Range:
 
$21.70 – $23.97
 
Department Website:
 
https://www.psychiatry.uci.edu/
 
Required:
 
Experience with MS Excel. Minimum 1 year experience working in a customer service position with high utilization and reliance upon an electronic medical scheduling system (Quest, Epic, etc.). Demonstrated experience using office equipment such as a printer, copier, fax, scanner. Demonstrated knowledge of insurance programs and/or government programs. Minimum 1 year experience scheduling patient appointments for multiple medical specialty clinic. Excellent written and verbal communication skills in English. Ability to establish and maintain effective working relationships across the Health System. Demonstrated experience using a computer, including data entry and retrieval. Ability to work independently with minimal supervision and direction.
 
Preferred:
 
Knowledge of University and medical center organizations, policies, procedures and forms. Minimum 6 months experience working at UCI Medical Center’s Call Center. Prior EPIC experience. Bilingual skills in English and Spanish and/or Vietnamese. Demonstrated knowledge of medical terminology.
 
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page – https://hr.uci.edu/new-hire/conditions-of-employment.php .
Closing Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy .
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or [email protected] .

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