Practice Support Specialist-Per Diem-Cancer Clinic – 119485

Under the supervision, the Practice Support Specialist is responsible for customer service, registration, appointment scheduling, and insurance verification for Oncology services.

Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments, and securing authorization for scheduled services. Completes registration for new or established patients in a timely and accurate manner and adheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization and referrals when scheduling appointments. Interviews patients via telephone to obtain demographic and financial information necessary to secure patient accounts. Verifies insurance eligibility for outpatient services on all Third-Party Payors by utilizing various automated eligibility systems. Operates Epic system to gain and input information.

The Practice Support Specialist works closely with clinical staff and faculty and has excellent customer service and communication skills to communicate clearly both verbally and in writing. Responsibilities emphasize quality customer service. Other related duties as assigned.

• Three (3) years of related experience in a large complex healthcare setting.

• Knowledge of third-party payors, including federal, state, and private health plans.

• Experience updating registration.

• Referral Intake (Right Fax management).

• Patient Registration and scheduling various appointments.

• Possesses problem-solving ability by using good judgment and applying these skills to assist customers and ensure customer expectations are met.

• Demonstrated computer skills and the ability to work between multiple systems during calls.

• Must have excellent customer service and communication skills with the ability to communicate clearly both verbally and in writing.

• Experience with Epic or other EMR.
• Faculty administrative and calendaring support.
• Demonstrated experience working in an outpatient oncology setting.

• Must be able to work various hours and locations based on business needs.
• Must be available to work on-site, Monday – Friday, 8:00 a.m. to 5:00 p.m.
• Employment is subject to a criminal background check and pre-employment physical.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

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