Police Communications Operator I (911)

Job Summary

The Police Communications Operator I operates telephone, radio, and computer systems involving computerized radio dispatching.
Florida Gulf Coast University is committed to establishing and maintaining an inclusive working and learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of the campus life reflect a diverse, multi-cultural, and international worldview.
At FGCU, we collectively stand against any individual or group that practices any form of racism, discrimination, intolerance, hate expressions, or disrespect. We are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, religious beliefs, abilities, ages, gender identities, sexual orientations, socio-economic status, cultural traditions, family statuses, and military backgrounds. FGCU strives to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our University stronger. The University community recognizes the importance of a diverse and inclusive institution and holds these ideals as paramount for the current and future success of the institution.
We seek colleagues who promote and embrace diversity, equity, and inclusion. We encourage individuals from diverse backgrounds to apply for this position as we believe that our University will grow and move forward through a commitment of equality for all.

Job Description

Typical duties may include but are not limited to:

• Receives and evaluates calls requesting police assistance of both emergency and non-emergency natures.
• Inputs and transmits call information using the communications and dispatch systems.
• Contacts appropriate parties to notify of complaints and/or actions required.
• Operates two way radio to dispatch calls to public safety units and to receive and communicate information.
• Monitors the field position and activities of department personnel.
• Transmits requests for emergency services and retrieves various data and records.
• Checks driver’s license records, vehicle registrations, stolen article files, warrants, criminal histories, and missing person lists.
• Monitors alarm systems and notifies personnel upon activation.
• Prepares various logs, reports and forms.

Other Duties

• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications

• High school diploma or equivalent.
• Two years of relevant full-time experience using computer systems for entering, updating, and retrieving information.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.
• State NCIC/FCIC certification or ability to obtain within three months of employment.
• Florida State certified 911 Public Safety Telecommunicator or ability to obtain within twelve months of employment.
• Proficiency in typing with a minimum of 35 wpm.
• Valid driver’s license.

Preferred Qualifications

• Experience with 911, police, fire, or emergency medical dispatch.

Knowledge, Skills & Abilities

• Knowledge of local, state, and federal communication laws.
• Knowledge and proficiency with Microsoft Office (Word, Excel, and Outlook).
• Knowledge of law enforcement agencies in Lee, Collier, Charlotte, Glade, Hendry, and Sarasota counties.
• General knowledge of transit policies and procedures pertaining to the university.
• Knowledge of fire and intrusion alarm monitoring systems and operations.
• Excellent interpersonal, verbal and written communication skills.
• Ability to operate office equipment including a multi-line telephone system, two-way radios, and video display terminals.
• Ability to operate personal computers with proficiency and learn new applications and systems.
• Ability to listen to and understand information presented through spoken words and sentences, retrieve facts, derive meaning, and draw valid conclusions.
• Ability to interact in a professional manner with a diverse group of staff, faculty, students, and the community in a service-oriented environment.
• Ability to function effectively in high stress emergency situations.
• Ability to properly record police services provided, maintain records, and prepare reports and other written materials.
• Ability to take initiative to plan, organize, coordinate, and perform work in various situations when numerous and diverse demands are involved.
• Ability to exercise flexibility, good judgment, and discretion.
• Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes equality and inclusion.

**Special Instructions to Applicants**

There will be a written exam for qualified applicants. Eligible candidates will be contacted via email with further details.