Police Comm Shift Leader – 517885

Pay Grade/Pay Range:  Based on qualifications 

Department/Organization: 507121 – Police Operations

Normal Work Schedule: Varies; some weekend & holiday hours required.

Note to Applicants: This is a department only search. You must be a current UA employee working in the Police Operations Department to be considered.

Job Summary: The Police Communications Shift Leader provides oversight, guidance and training for the Police Communications Operators (PCO) on the shift as well as performs the duties of the PCO. PCO duties include but are not limited to receiving & processing requests for emergency and non-emergency assistance and dispatching appropriate personnel.

Required Minimum Qualifications: Internal Candidates only. High school diploma or equivalent. At least two years (post-training) of UAPD dispatch experience.

Additional Required Department Minimum Qualifications: Prior to promotion, the final candidate(s) must successfully pass a pre-employment background investigation. Must be able to work shift work to include weekends and holidays. Must be able to work overtime as required to include coming in early or holding over as well as working game day weekends. Must be able to be contacted during off hours and report to work in the event of a significant event impacting campus.

Skills and Knowledge: Good listening, comprehension, and (oral and written) communications skills. Ability to actively listen and communicate effectively and coherently. Ability to utilize independent judgment. Ability to effectively prioritize situations and information and make appropriate decisions quickly based on information received especially during a stressful situation. Ability to maintain appropriate and constructive behavior and attitude in response to difficult or adverse situations. Ability to work autonomously as well as to work effectively with other team members. Ability to maintain appropriate and constructive behavior and attitude in response to difficult or adverse situations. Ability to work autonomously as well as to work effectively with other team members. Ability to maintain good interpersonal and working relationships with staff, co-workers, managers, citizens, and other law enforcement agencies/personnel. Ability to work shifts with varying schedules to include holidays and be on stand-by during emergency threatening situations, such as severe weather, natural disasters, etc. Ability to represent the department to other agencies and citizens with a courteous, helpful, accurate and business-like attitude in all telephone and personal contact. Ability to remain calm under all circumstances, maintaining a professional tone at all times. Ability to maintain confidentiality. Ability to teach and facilitate learning. Ability to vary teaching/training methods to a Police Communications Operators (PCO). Ability to assess job performance, provide constructive feedback and clear direction to a PCO. Ability to maintain professionalism when dealing with conflict. Ability to provide high quality, accurate work. Ability to perform multiple tasks simultaneously and remain focused under stress. Ability to show initiative in completing work assignments. Ability to hear and understand sound sources coming through a communications headset. Ability to speak and write English clearly. Ability to read and discern visual images on a variety of media. Ability to type accurately on a computer keyboard while conversing with callers. Working knowledge of department policies, procedures and directives and models exemplary PCO performance. Working knowledge of public safety communications equipment, practices, and procedures (departmental protocol and instructions, department specific software systems, the University of Alabama campus buildings and locations, appropriate law enforcement codes, etc.).

University Core Competencies: ethics/integrity, student/customer focused, self-development, collaborating/building relationships; and adaptability/flexibility.

Preferred Qualifications: Three (3) years of emergency response dispatch experience. Some work leader/supervisory experience. Some training experience.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. “EEO is the Law” Poster