Per-Diem Call Center Representative – Northampton

Mass General Brigham


About Us

With energy and purpose, Cooley Dickinson Health Care, an affiliate of Mass General Brigham, is advancing health care in western Massachusetts. With a broad network of providers and facilities serving the Pioneer Valley, our services span a spectrum of medical and surgical needs, diagnostic care, rehabilitation, social work, behavioral health, and other critical needs of the community.

The Cooley Dickinson culture is built on living the values of our organization. Every employee is valued, no matter what professional function. Come work where you can make a difference every day, with opportunities for growth and development, in a great place to call home!

Our Team

The Cooley Dickinson Medical Group Call Center is comprised of well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume setting. We support not only Primary Care, but also a variety of Specialty Service Lines. We do our best to assign Representatives to specific Service Lines, but we prepare team members to cross cover as needed. 


We are flexible with the amount of weekly hours worked for this per-diem opportunity. We operate Monday through Friday from 8:00am to 5:00pm.

The Role

The Call Center Representative is a telephone-based position operating in a call center style department; there is no face-to-face interaction with patients or other customers. Responsibilities include:

  • Fielding incoming phone calls
  • Requesting information
  • Registering patients 
  • Scheduling appointments
  • Performing other administrative support duties

The goal? To provide exceptional customer service while meeting all call center performance metrics/standards. In this role, you get the opportunity to directly impact patient experience and help us drive healthcare forward!



Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, this role is the opportunity for you. When hiring, we look for candidates who not only possess relevant skills, but also positive attitudes and genuine passion for the work.

  • High school diploma or equivalent required; Bachelor’s or equivalent experience preferred
  • 1-3 years of office or customer service experience required (including a demonstrated ability to use appropriate judgment, independent thinking, and creativity when resolving customer issues)
  • Proficiency in Office Software and standard office equipment required
  • Call Center environment experience preferred
  • Healthcare experience preferred
  • Epic experience strongly preferred

EEO Statement It is the policy of Cooley Dickinson Health Care to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cooley Dickinson Health Care will provide reasonable accommodations for qualified individuals with disabilities.

Cooley Dickinson Health Care embraces diverse skills, perspectives and ideas, and encourages people of color, veterans, people with disabilities, LGBTQ candidates, and people from other underrepresented groups to apply

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