Payroll/HR Operations Lead

As the Operations Payroll/HR Lead, manage the day-to-day Payroll Admin/HR operations to deliver high-quality administrative services to the university.

Our Payroll Admin /HR Operations provides high-quality administrative support to all colleagues throughout the employment lifecycle. This role will be responsible for ensuring a seamless service is delivered. The key responsibilities of this role will be to: 

• Manage the day to day customer experience of the Payroll Admin/HR contractual operations service by actively monitoring and ensuring a positive and professional service is delivered
• Ensure all Payroll/HR coordinators have the right skills and knowledge for delivering their roles, recruiting, training and supporting as required.
• Provide expert payroll/HR advice to stakeholders and support coordinators to deliver accurate and professional advice
• To work as part of the Payroll Admin Team working collaboration with Payroll and HR, supervising a flexible pool of Payroll/HR coordinators to undertake all Payroll/HR contractual operations including Lifecycle changes may include absence types of sickness, unpaid and family friendly absence policies.  Allowances, increments, fixed term end dates.  Calculations of redundancy, annual leave payments and strike. 
• Work with other team leaders to ensure resources are allocated appropriately across the Payroll/HR Operational areas and proactively identify upcoming or regular administrative support requirements relating to the accurate change of employee pay record changes or corrections throughout the employee lifecycle working closely with other HR and Payroll teams and wider stakeholders.  Liaising with departmental contacts, People Partners, and Payroll to ensure excellent customer service.
• Liaise with other team leaders to ensure the smooth transition of information and support across all teams; drafting and issue template contractual correspondence to staff following employee lifecycle changes ensuring correspondence is stored appropriately on HR files/systems.
• Ensure the proper and accurate training of adjustments to salary payments, arising from sick pay adjustments, maternity pay and other absences from work, as authorised by Human Resources/Payroll.
• To use supervise the delivery of platforms such as Remedy/Helix to track/responding to queries and instructions within agreed Service Level timeframes.
• To be the escalation point and resolve queries and instructions from team members.
• Use information and reports to monitor the Payroll/HR contractual operations process to ensure processes are delivered correctly or continuous improvement opportunities identified and implemented.
• Oversee data accuracy on the HR Digital Services and employee records data storage platforms, ensuring the quality of all information inputted into the Payroll/HR system and in employment files is accurate, deletion and retention requirements are met.
• Develop training plans to ensure team have knowledge of payroll/ HR best practice, employment pay processes and King’s policies and procedures.
• Manage and prioritise large workloads with varying tasks and deadlines
• Operate flexibly within the department to meet peak and changing requirements throughout the year
• Support on key projects and supervise audits as required to continually improve and adapt the service.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.  

Essential Criteria

Excellent knowledge and understanding of Payroll/HR policies

Proven experience in delivering a payroll operational or contractual administration service

Demonstrated experience in building quality internal relationships

Good management skills including providing coaching, mentoring, motivating and managing performance of a team

Experience in managing the workloads of others to ensure activities are delivered within deadlines and at agreed standards

Ability to review and identify process gaps or opportunities

Proven experience in ensuring professional delivery under high pressure

Experience in training or upskilling others

Demonstrated experience in overseeing a ticketing tool such as Remedy/Helix or a large shared mailbox

Detailed knowledge and understanding of using People XD

Desirable Criteria

Experience in managing an operations payroll admin/HR function

Professional Payroll/HR Qualification