City of Toronto


  • Job ID: 41361

  • Job Category: Finance, Accounting & Purchasing

  • Division & Section: Pension, Payroll & Employee Benefits, PP&EB Payroll Benefit Syst & Reportn’g

  • Work Location: Metro Hall, 55 John St

  • Job Type & Duration: Full time permanent vacancy

  • Hourly Rate and Wage Grade: $38.47 – $42.14

  • Shift Information: Monday to Friday, 35 Hours per week

  • Affiliation: L79 Full-time

  • Number of Positions Open: 1

  • Posting Period: 23-Oct-2023 to 06-Nov-2023

Job Description

Major Responsibilities:

Reporting to the supervisor of Application Systems unit in the Systems Processing Services section, the Payroll Benefits Pension Service Representative 1 will:

  • Schedule and execute payroll system jobs within established requirements, including the day to day operation of Pension, Payroll & Employee Benefits systems such as SAP, CATS, Kronos and interfaces.

  • Schedule and execute payroll runs and validates all system related jobs and interfaces. Updates and maintains job/report library.

  • Perform Pay Run processes for all Pay Cycles to ensure all City employees receive their pay on time.

  • Create off-cycle files in SAP and bank files to transmit to Royal Bank for Direct Deposits.

  • Monitor System Application Outlook email account and take necessary actions to ensure all requests are performed in a timely matter.

  • Utilize various reporting tools such as Ad-Hoc reporting, BW portal, SAP T-codes, etc., to extract data and to compile reports for division and corporate requests.

  • Perform Pay Run processes for non-Omers Pension plan. Ensure all applicable reports are generated correctly, and the Bank Files are transmitted to Royal Bank successfully and on time.

  • Transmit 3rd party payments such as RRSP and Canada Savings Bonds and maintains United Way contributions through Payroll deductions.

  • Generate WEB ROEs in a timely matter and to investigate and correct any rejects.

  • Respond to urgent system changes by creating transports through ChaRM.

  • Verify payroll run output to ensure payrolls are accurately processed and that calculation of payments and deductions are correct in accordance with collective agreements, government legislation and corporate policy.

  • Investigates problems regarding data inputs, system payroll errors and errors in outputs. Takes appropriate action and makes recommendations to resolve.

  • Update, verify and execute year-end activities.

  • Process mass pay rate updates, retroactive pay runs and batch uploads.

  • Verify system changes, perform testing and run payrolls for Regression testing.

  • Coordinate the printing of pay advice/cheques and ensure that payroll reports are generated and printed and that all electronic versions are sent to Document Direct, Unix folders and Business Warehouse

  • Provide end-user application support including updates of tables, and liaises with support staff and consultants regarding application problems/changes.

  • Respond to enquiries from employees and divisional payroll/personnel clerks regarding payroll/system procedures and policies pertaining to production of payroll.

  • Initiate transactions to update the employee master file (ABI, retro, grievances, settlements, harmonization, remapping of data and other special requests) based on authorized requests and/or status updates being monitored, such as increments, extensions to employment and alternate rates, etc. and obtains authorization for processing where required.

  • Calculate and/or verify amounts for processing related to special situation payments/deductions such as manual/replacement cheques, garnishments, family support payments and wage assignments, sick pay grants, maternity leaves, WSIB, retroactive adjustments, separation of employment, arrears, advance payments and deductions according to Provincial and Federal statutes, acts, collective agreements, policies, established practices and procedures.

  • Receive and check all necessary documents pertaining to the updating of payroll, benefits and pension records. Maintains input records for audit purposes. Compose correspondence and memoranda as required.

  • Check automatically generated calculations and test reports to ensure accuracy of set-up and/or programming to new/changed routines/processes as required.

  • Investigate and take corrective action regarding errors or warnings related to payroll, benefits and personnel matters identified by the payroll system, departmental supervisors and employees according to established practices and procedures.

  • Sets up and maintains manual and computerized record and filing and retrieval systems, including computer databases.

  • Provide input into the development of work procedures and creates ad hoc reports to provide payroll related data and to assist in the analysis of payroll related issues.

  • Provide work direction, training and guidance to Payroll Benefits Pension Service Representative.

  • Participate on special projects such as system enhancements.

Key Qualifications:

Your application must describe your qualifications as they relate to:

  1. Considerable payroll, benefits or pension processing experience in a unionized environment.

  2. Considerable experience with financial/payroll systems, such as SAP and SuccessFactors, specifically around the creation and execution of complex reports, uploads, file transfers and reconciliation procedures.

  3. Extensive experience with Microsoft Excel and Microsoft Word; some of which must be at the intermediate to advanced level.

  4. Experience providing work direction, training, guidance and support to staff.

You must also have:

  • Knowledge of payroll procedures and policies, including ability to enter and retrieve payroll information using computer-based systems.

  • Highly developed analytical and problem-solving skills.

  • Excellent organizational and multi-tasking skills with the ability to meet deadlines and assess priorities.

  • Excellent customer service and interpersonal skills and the ability to deal effectively with all levels of staff, councillors, the public and external contacts in person, by telephone and inwriting.

  • Ability to provide input into administrative work procedures and systems.

  • Excellent communication skills with the ability to effectively compose correspondence and memoranda.

  • Ability to work independently with minimal supervision.

  • Ability to exercise independent judgment and discretion in dealing with confidential operational matters and management staff.

  • Advanced knowledge of financial and internal controls.

  • Ability to participate in projects and assignments.

  • Ability to create and format complex reports and correspondence.

  • Ability to perform complex detailed computations and calculations.

  • Ability to work overtime, evenings, and weekends, as required.


City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City’s Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment toemployment equity ( .


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’sHiring Policies and Accommodation Process ( .

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