Pattee/Paterno Part-time Library Staff Assistant

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JOB DESCRIPTION AND POSITION REQUIREMENTS:

Pattee/Paterno Library is currently seeking a Part-time Library Staff Assistant . We are looking for warm and outgoing team members with a strong work ethic and a firm commitment to providing the best possible user experience and who are willing to learn and seek opportunities to grow and build on their knowledge.

We are currently looking for staff who are available to work for the remainder of the Fall Semester (beginning in November) and through the Spring Semester 2023. Hours and schedule will vary from one semester to the next.    

Common Services employees are typically the first library staff who welcome and greet library users. First impressions are everything!  We expect our staff members to provide warm,  welcoming,  friendly service with a pleasant attitude. Our goal is to assist users in locating information or resources to ensure they successfully reach their library needs, whether it be advanced library research help, study spaces or print and online materials.   

Required Materials: 

• A resume/CV must be attached to your application to be considered for this position. 

• A cover letter is strongly encouraged. 

Job Duties:

• Greet patrons with a welcoming attitude.

• Make referrals to the Search Bar, Librarians, and full-time staff as appropriate.   

• Answer directional, informational, and basic reference questions in person or on the telephone. 

• Provide group study room information and reservation assistance. 

• Collaborate with other departments to provide additional services. 

• Open/Close the library. 

• Assist in collection of unit statistics.

• Shelve returned library materials.

• Pull requested library items. 

• Attend on-going reference and library trainings for professional development. 

• Promote and engage with Common Services Diversity, Equity, Inclusion, and Accessibility initiatives and learning.

• Circulate library materials. 

• Assist patrons with placing holds on library materials including InterLibrary Loan items.

Safety and Security:

• Respond to gate and panel alarms according to procedures.

• Serve as fire marshal in an emergency evacuation. 

• Call appropriate outside agency and alert other staff in the event of an incident/injury.

• Contact the appropriate supervisor to resolve problems with patron behavior. 

Requirements and qualifications:

• Excellent communication, interpersonal and active listening skills are important as well as the ability to interact effectively and respectfully with internal and external patrons and library colleagues using patience and diplomacy.    

• Ability to follow directions and keep a schedule.

• Commitment to diversity.

• Ability to work as part of a team.

• Prior customer service experience is helpful.

• Familiarity with information technology is strongly preferred.

• Prior library, customer or hospitality experience is preferred.

• Must be available to work weekends.

• Hours will vary. Must be willing to work a combination of evenings and weekends and maintain a minimum of ten hours of scheduled time per week.

• Employment with the University will require successful completion of background check(s) in accordance with University policies.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .

Employment with the University will require successful completion of background check(s) in accordance with University policies. 

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applications without regards to race, color, religion, age, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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