Patient Services Associate

Job Title

Patient Services Associate

Agency

Texas A&M University Health Science Center

Department

Oral Surgery

Proposed Minimum Salary

$14.50 hourly

Job Location

Dallas, Texas

Job Type

Staff

Job Description

What we believe

Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability.  Diverse perspectives, talents and identities are vital to accomplishing our mission and living our core values .

Who we are

As one of the fastest-growing academic health centers in the nation, the Texas A&M University Health Science Center encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery.

A part of the Texas A&M University Health Science Center, Texas A&M College of Dentistry in Dallas was founded in 1905 and is a nationally recognized center for oral health sciences education, research, specialized patient care and continuing dental education.

What we want

The Health Science Center (HSC) is looking for a Patient Services Associate to serve as a member of the Oral and Maxillofacial Surgery team at the College of Dentistry. We desire an individual who subscribes to and supports our commitment to the vision and mission of the department, the College and Texas A&M Health Science Center and exemplifies our core values of excellence, quality, integrity, leadership, professionalism, diversity, and inclusion.

Job Summary: The successful applicant will bring an exemplary level of patient care experience to the position and understand the demands of supporting providers in a fast-paced environment. This person must be professional, enjoy working in a high-volume environment, and be able to apply strong organizational skills while being flexible in their daily routine. If this is you, we invite you to apply to become a member of our team.

Required Education:

• High school diploma or equivalent combination of education and experience.

• Two years of related experience in a general office setting.

Required Special Knowledge, Skills, and Abilities:

• Knowledge of word processing and spreadsheet applications.

• Knowledge of standard office protocol and the use of standard office equipment.

• Knowledge of the use of a multi-line phone system.

• Ability to multitask and work cooperatively with others.
• Experience working with diverse individuals and communities

Responsibilities:

• Greet patients and schedules appointments in person or by phone with a friendly manner. Confers with patient regarding current charges and answers any questions they may have.

• Collects payments for services. Confirms all scheduled appointments 48 hours in advance for Facial Pain, Sleep Medicine, and Center for Maxillofacial Prosthodontics. Supports other front desk activities as needed for multiple clinics. Confirms all scheduled patient appointments 48 hours in advance for Facial pain, Sleep Medicine and Center for Maxillofacial Prosthodontics.

• Update patient demographics in the electronic dental record while maintaining security and confidentiality of patient information and finances while maintaining a computerized appointments system for multiple doctors in accordance with distributed calendars, guidelines, and individual requests.

• Ability to back up and/ or fill in for other front desk personnel or assistants in the clinic.

• Develop a working understanding of the practice and procedures at the clinic and clearly convey them to patients while addressing all questions in a professional and coherent manner.

• Support institutional core values to include but not be limited to excellence, integrity, leadership, loyalty, respect and selfless service.

• Other duties as assigned by Director of Professional Services or Department Chair.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.