| Job Title | Patient Relations Assistant/UKHC |
|---|---|
| Requisition Number | RE36670 |
| Working Title | Patient Relations Assistant |
| Department Name | H3320:Perioperative Services |
| Work Location | Lexington, KY |
| Grade Level | 06 |
| Salary Range | $16.20-24.82/hour |
| Type of Position | Staff |
| Position Time Status | Full-Time |
| Required Education | HS |
| Click here for more information about equivalencies: | http://www.uky.edu/hr/employment/working-uk/equivalencies |
| Required Related Experience | 3.5 yrs |
| Required License/Registration/Certification | None |
| Physical Requirements | The physical requirements for this position include: regularly sitting at a computer workstation for extended periods of time performing tasks with repetitive motion (such as typing); standing or walking, pushing, pulling, and/or lifting objects up to 10 lbs.; and occasionally pushing, pulling, and/or lifting objects up to 50 lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures. |
| Shift | Monday – Friday, Day Shift; 8:30am – 5:00pm May require occasional nights and weekends per departmental needs. |
| Job Summary | The Preop Anesthesia Clinic is seeking a Patient Relations Assistant to be responsible for scheduling appointments in a high volume clinic area. Duties will include but not limited to: respectfully acknowledging and greeting patients, some patient registration, insurance verification and pre-certifications as needed. Additionally, this position will be responsible for coordinating arrival times with patients and scheduling appointments. Will establish coordination of benefits, collect insurance co-pays and fees for services not covered by insurance, schedule return appointments according to scheduling protocol and ensure timely and appropriate follow-up with patients on all appointment requests. Must be able to work in fast paced office and maintain medical confidentiality. IMPORTANT: Resumes cannot be substituted for a completed application. All relevant work history must be listed on your application for each unique position/job-role held. Incomplete applications could disqualify you from being considered for this position. The University of Kentucky considers the health, safety and well-being of our entire community to be a top priority. In alignment with this priority, all new hires must provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. For areas that fall under the federal CMS mandate, start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted. |
| Skills / Knowledge / Abilities | The ideal candidate will have extensive customer service experience and the ability to communicate in a calm and helpful manner during stressful and/or crisis situations. Should also have the ability to demonstrate a high regard for attention to detail; a teamwork mindset; data entry skills and respect for confidentiality; ability to prioritize tasks efficiently; and the ability to work in multiple systems simultaneously. |
| Does this position have supervisory responsibilities? | No |
| Preferred Education/Experience | Proven track record of providing exceptional customer service and 3.5 years of experience in medical office work preferred; prior patient registration and insurance verification experience highly preferred. |
| Deadline to Apply | 10/30/2022 |
| University Community of Inclusion | The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. |
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