Reports to the Operations Manager. The Patient Encounter Specialist- Lead provides support to the day to day operations within the clinic.
Maintain Office supplies for assigned areas
Coordinate the front office lunch breaks
Manage the referral process for assigned clinic
Coordinate preparation of charts for each clinic day
Supervise end of day process for assigned clinic
Assist with supervision of operations within assigned clinic
Assist staff in front office training and on-boarding
Support all clinic front-end operations: scheduling, messaging, clinic phones, check-in/check-out, cash management, authorizations, referrals, customer service, and waiting room management within the assigned clinic
Foster teamwork with all members of the clinic staff
Responsible for collection of patient co-pays and balances
Proactively monitor providers’ templates within the assigned clinic
Work to improve employee and patient satisfaction
Perform other duties and responsibilities as assigned
Qualifications
JOB SPECIFICATIONS:
1. Experience with computer data entry or comparable experience desired.
2. Knowledge of CPT, ICD-9 and ICD-10 coding.
3. Must have good organizational and communication skills.
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