Patient Encounter Specialist- Lead

October 11, 2024

University of Alabama at Birmingham


Patient Encounter Specialist- Lead – (CAL000BL)

Description

 

Job Duties:

 

Reports to the Operations Manager.  The Patient Encounter Specialist- Lead provides support to the day to day operations within the clinic.

 

  •  Maintain Office supplies for assigned areas
  •  Coordinate the front office lunch breaks
  •  Manage the referral process for assigned clinic
  •  Coordinate preparation of charts for each clinic day
  •  Supervise end of day process for assigned clinic
  •  Assist with supervision of operations within assigned clinic
  •  Assist staff in front office training and on-boarding
  •  Support all clinic front-end operations: scheduling, messaging, clinic phones, check-in/check-out,  cash management, authorizations, referrals, customer service, and waiting room management  within the assigned clinic
  •  Foster teamwork with all members of the clinic staff
  •  Responsible for collection of patient co-pays and balances
  •  Proactively monitor providers’ templates within the assigned clinic
  •  Work to improve employee and patient satisfaction
  •  Perform other duties and responsibilities as assigned

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    Qualifications

     

    JOB SPECIFICATIONS:

    1.             Experience with computer data entry or comparable experience desired. 

    2.             Knowledge of CPT, ICD-9 and ICD-10 coding.

    3.             Must have good organizational and communication skills.

     

     
    Primary Location
    : Callahan Eye Hospital
    Job Category
    : Clerical & Administrative
    Organization
    : 992007000 Callahan Eye Foundation Hospital
    Employee Status
    : Regular
    Shift: Day/1st Shift

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