Patient Care Manager

The Patient Care Manager in the Kornberg School of Dentistry’s Dental: Clinical Affairs department reports directly to the Associate Dean for Patient Care and works with the Comprehensive Care Clinics to support the patient care activities of the predoctoral students in their third and fourth years. 

The Patient Care Manager will lead a team of Patient Care Coordinators and other clerical staff to monitor patient comprehensive care treatment plans and to ensure a smooth and efficient clinical operation by working directly with the team, students and patients to help resolve any issues, complaints, or concerns that may have arisen. This will include investigating the issue, encourage understanding and adherence by staff and patients to the school’s policies concerning patient rights and responsibilities as well as all other relevant school policies, documenting the findings and actions being taken to resolve the issue. The Patient Care Manager will be expected to independently resolve more complex issues that arise. In addition, the Patient Care Manager will assist the coordinators with the timely scheduling of patients. This includes assisting patients, faculty and student with scheduling appointments and communicating changes to the schedule (cancellations, additions etc.). Perform other related duties as assigned.

At Temple, you will find it easy to fit in while staying true to yourself. We value what makes each employee unique and strive to maintain a culture of diversity and inclusion. As an employee, you will enjoy our collaborative team-based culture that values innovation and creativity. Visit https://careers.temple.edu/careers-temple to learn more about the benefits of working at Temple University.

Required Education and Experience:
Bachelor degree in Healthcare Administration Public Health, Social Work or in another related field and at least 3 years of related experience within a healthcare setting including experience in a leadership or supervisory capacity. An equivalent combination of education and experience may be considered.

Required Skills and Abilities:
*Ability to supervisor, train, and maintain staff.
*Knowledge of patient care processes and patient complaint management. 
*Excellent counselling skills to diffuse difficult situations.
*Strong customer service background.
*Ability to research information. 
*Good interpersonal skills, good listening and speaking skills.
*Keen attention to detail required.
*Must be able to work independently and set priorities. 
*Skill in organizing and executing multiple tasks within time constraints.
*Ability to problem solve.
*Familiar with HIPAA regulations.
*Computer literacy with the ability to learn our electronic health records system, axium.

Preferred:
*MPH in Health Care Administration or related field or RDH and minimally 3 years of equivalent comparable experience in a healthcare setting (preferably dental setting).

Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.

In accordance with the City of Philadelphia’s COVID-19 mandate, all Temple University students, faculty, staff, and contractors must be fully vaccinated before receiving authorization to work unless they have a medical or religious exemption approved by the University. An individual is considered fully vaccinated two (2) weeks following the second dose of the Pfizer or Moderna vaccine or two (2) weeks following a single dose of the Johnson & Johnson vaccine. Individuals who do not meet the University’s vaccination or exemption requirement will be prohibited from working until proof of full vaccination or an exemption is requested and approved. For more information, visit the University’s Vaccines web page at https://www.temple.edu/coronavirus/vaccines.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

To obtain additional information about Temple University please visit our website at www.temple.edu. 

Temple University’s Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety and can be found at: https://safety.temple.edu/reports-logs/annual-security-report

You may request a copy of the report by calling Temple University’s Campus Safety Services at 215-204-7900.

 
Primary Location
: Pennsylvania-Philadelphia-Health Sciences Campus (HSC)-Kornberg School Of Dentistry
Job
: Staff
Schedule
: Full-time
Shift
: Day Job
Employee Status
: Regular