Patient Care Coordinator, Alta Vista Animal Hospital in Ottawa, Ontario

Patient Care Coordinator

Location: Ottawa, ON

Alta Vista Animal Hospital is currently welcoming a full-time Patient Care Coordinator to join our team for maternity leave coverage. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

As a Patient Care Coordinator, you will be responsible for maintaining the communication lines between the doctor and the client. You are the direct liaison between the ER / ICU veterinarians, treatment staff and the clients while their pet is in our care.

• Attending patient rounds

• Providing daily financial and medical updates on all hospitalized patients

• Updating invoicing daily based on Smart Flow treatment sheets

• Handling client updates or questions via email or phone

• Preparing medications

• Medical records maintenance

• Preparing and presenting discharge instructions, medications and client education

• Coordinating referrals or transfers with other hospitals

• Following up on discharged patients

• Discussing financing, requesting deposits, updating estimate plans and taking payments

• relaying lab results

• Suture / staple removals and assistance in follow-up assessments

This is a vital role within the clinic and candidates must be detail oriented, communicate well with clients, be friendly, compassionate, professional, and work cooperatively with others. This position requires a very organized and dependable individual, who can manage multiple tasks at the same time with a great deal of positive energy. Superior communication skills and excellent client service skills are paramount while managing associated tasks in an extremely fast-paced environment.

Schedule: This position involves evenings until 8 pm, weekends and statutory holidays.

Our ideal candidate is a technician, but we would consider a VA or CSR with 2+ years of veterinary experience, a strong client communication background and a desire for client education.

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

• A caring culture of Wellness and Appreciation!

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• Competitive wages and benefits!

• Extensive online anytime-anywhere access to journals and textbooks

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Employee Assistance Program

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.