Patient Access Services Rep/UKHC
University of Kentucky
Posting Details
Posting Details
| Job Title | Patient Access Services Rep/UKHC |
|---|---|
| Requisition Number | RE36341 |
| Working Title | Patient Access Services Representative |
| Department Name | H3020:Admitting and Registration Services |
| Work Location | Lexington, KY |
| Grade Level | 07 |
| Salary Range | $17.50-27.31/hour |
| Type of Position | Staff |
| Position Time Status | Full-Time |
| Required Education |
AA |
| Click here for more information about equivalencies: | http://www.uky.edu/hr/employment/working-uk/equivalencies |
| Required Related Experience |
1 yr |
| Required License/Registration/Certification | None |
| Physical Requirements | This position requires regularly sitting at a computer workstation for extended periods of time, and performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds; and lifting, pushing, and/or pulling objects weighing up to 50 pounds. Also involves some exposure to loud noises, cuts/punctures, blood-borne or airborne pathogens, and combative/violent people. |
| Shift | Day shift, 7:00 am to 3:00 pm. Includes weekend and holiday rotations. |
| Job Summary | The Patient Access Services Representative is responsible for providing pre-visit activities for UK HealthCare patients including appointment coordination and scheduling; resolution of patient complaints; collection and verification of demographic information and insurance/payer source information and correction of registration errors; as well as maintain HIPAA compliant and comply with all UKHC polices regarding patient privacy and confidentiality. This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety and patient satisfaction. The University of Kentucky considers the health, safety and well-being of our entire community to be a top priority. In alignment with this priority, all new hires must provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. For areas that fall under the federal CMS mandate, start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted. |
| Skills / Knowledge / Abilities | The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality. |
| Does this position have supervisory responsibilities? | No |
| Preferred Education/Experience | Associate degree and at least four years of healthcare customer service experience preferred; previous experience working with patient scheduling highly preferred. |
| Deadline to Apply | 10/02/2022 |
| University Community of Inclusion | The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. |
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