Patient Access Representative I, II or III – 116462

UCSD Layoff from Career Appointment: Apply by 05/24/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 05/26/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.

This is a part time position.

This position will be hired at the Patient Access Representative Level 1, Level 2 or Level 3 depending on the experience of the selected candidate.

This position will remain open until filled.

The qualifications of this posting have been updated as of 9/27/22.

UC San Diego Health’s Revenue Cycle department supports the organization’s mission to deliver outstanding patient care and to create a healthier world – one life at a time. We are a diverse, patient-focused, high-performing team with a commitment to quality, collaboration, and continuous improvement that enables us to deliver the maximum standard of care to our patients. We offer challenging career opportunities in a fast-paced and innovative environment and we embrace individuals who demonstrate a deep passion for problem-solving and customer service.

Under the direct supervision of the Access Manager, the Patient Access Rep/HA 1 pre-registers, pre-admits, and admits patients by telephone and/or in person. Assists with the efficient collection of accurate demographic information, reviews insurance benefits, obtains prior authorizations, patient estimates, cash collections, interacts with physicians/office personnel as well as other hospital personnel, and assist patients with discharge/post-hospital care. Interact with hospital departments including but not limited to Utilization Review and Patient Business Services to ensure correct and timely reimbursement. Provides support to higher level Patient Access Reps and other related duties as assigned.

• Minimum One (1) year of recent experience in Customer Service or equivalent combination of education and experience.

• Experience in a medical office or hospital setting.

• Must be able to work various hours, days, shifts, on-call, and various locations based on the 24-hour Medical Center’s business needs.

• Employment is subject to a criminal background check and pre-employment physical.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

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UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

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