Patient Access Coord I

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu . If you have questions while submitting an application, please review these frequently asked questions .

Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University’s career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title:
Patient Access Coord I

Department:
James James Ambulatory Clinic Scheduling

Scope of Position:    

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while completing the following responsibilities accurately and efficiently; processing patient demographic and insurance information, scheduling appointments, procedures, surgeries, and admissions, and continuously supporting patient and payer billing tasks and cash collection responsibilities. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff within the Revenue Cycle is to optimally perform duties that ensure the collection of net revenue for services rendered while providing top of class customer service.

Position Summary:    

Must be an expert in all healthcare access areas and disease specific product and service line.  Work closely with hospital staff, clinicians, physicians and division staff.  Triage patient calls according to established algorithms, answering questions, resolving issues and referring to appropriate clinical team for clinical issues as appropriate. Responsible for providing consumers (physicians and patients) with accurate, up-to-date information regarding services and general procedures.  Functions as a liaison between medical team and consumer by coordinating their requests and satisfying their needs in one phone call.  Request and review new patient medical records in accordance with disease specific standards to ensure complete record is received prior to first appointment.  Works with physician and clinical teams to create and manage master clinic schedules and templates to ensure efficient patient flow in clinic.  Accurately schedules appointments/services as required.  Assures accurate information is gathered to support clinical and financial needs. Obtains registration data within 24 hours of scheduling an appointment/admission to begin the insurance verification, precertification and/or financial assistance processes.  This includes interviews with patients and/or family members to obtain the most up to date demographic and financial information.  Quality data collection of accurate information including demographic, physician, insurance, employment, next of kin, emergency contacts and other miscellaneous information needed to complete the patient’s information. Displays the highest level of customer service, attentiveness and consideration possible in all cases.

Uses scheduling and registration software applications, telecommunication technology, and customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated and seamless entity. Generates system reports and utilizes system reporting tools as well as the reporting tools of Microsoft Office products to demonstrate product line success and/or opportunities for improvement relative to referrals, access, appointments and precertification and denial trends for problem resolution.

Minimum Qualifications:

For Hire:   

Per CCS requirements.  High School Diploma or GED.  PC knowledge and interpersonal, verbal and written communication. Minimum 6 months experience in customer service or a healthcare environment. Bachelor’s Degree preferred or equivalent combination of education and experience in healthcare, insurance or physician practice preferred. Experience with, or knowledge of medical terminology desired.  Medical terminology, ICD-9 diagnosis coding and third party reimbursement experience preferred. Ability to work in self-directed manner while interacting with consumers, physicians and all medical center faculty and staff.  Familiarity with OSUMC and its entities preferred. Able to prioritize and coordinate multiple tasks in a busy environment.

Additional Information:

Location:
James Cancer Hospital (0375)

Position Type:
Regular

Scheduled Hours:
40

Shift:
First Shift

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.