Parking Enforcement Officer I

• Officer will perform foot, vehicle, bicycle patrols of campus parking areas; write parking citations; issue written and verbal warnings; identify vehicles to tow and initiate and assist in the towing/booting process; release vehicles and bicycles from impound; assist in parking and traffic control for special and athletic events; train and instruct officers on the use of ticket-writing equipment and parking management software, enforce bicycle regulations.

Equipment operation and maintenance:

• Safely and legally operate departmental vehicles; maintain garage pay stations; garage cleaning; operate parking handheld devices to issue and print citations; operate computer hardware and Windows-based software; operate battery booster packs, jumper cables, tow straps, jacks, and lockout tools to provide motorist assistance.

Customer Service:

• Officer will provide parking and general University information to students, staff and visitors in the field and at the front counter; handle complaints from customers; assist motorists in distress; assist other department requests as required.

Security and Safety:

• Damage or acts of vandalism, unruly behavior etc., to appropriate personnel; report hazardous situations in parking lots; work as a team member to provide essential support to other department personnel as required.

Clerical:

• Provide daily front counter assistance to sell permits, receive citation payments, and maintain information in the parking database; prepare dockets for appeals committee review.

• Establish and maintain effective working relations with co-workers and the public.
• Work effectively independently and in a team environment with minimal supervision.
• Possess strong written and verbal communication and customer service skills.
• Represent University Police and Parking Services to others in a professional and courteous manner.
• Assist members of the university community with unlocks, jump-starts, directions, purchasing parking permits, etc.
• Learn and then operate various parking vehicles and equipment.

• Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Public Safety Policy and Crime Statistics .
• Requires mandatory overtime for Athletics and special events.
• Must pass an in-depth background investigation prior to final employment offer.
• Must possess and maintain the ability to give credible testimony in a court of law.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

• Ability to position and move up to 50lbs.
• Position may require exposure to extreme temperature, noise, or other environmental conditions.
• Ability to traverse on snow and ice.
• Good visual perception for either day or night.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed in this description are representative of the physical demands required.

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples. https://www.montana.edu/hr/recruitment/dualcareer.html .

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile. https://www.montana.edu/hr/recruitment-guidelines/affirmative_action_plan.html .

MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/policy/discrimination/index.html .