Operations Team Leader

Student Support & Safeguarding is seeking to appoint an experienced and enthusiastic professional to this exciting role, with responsibility for ensuring the operational support required by the department is provided effectively and efficiently.

About the role:

Responsible for the Operations Team, you will ensure the Student Support Helpdesk provides a high-quality information and signposting service to all students, as well as taking a leading role in the department’s adoption of digital and system improvements, enhancing the student experience and increasing efficiency in ways of working across the service.

This is a full-time, permanent position working 36.5 hours per week.

About you:

You will have experience of managing a team in a service-oriented environment to achieve high levels of performance; project and change management experience in maintaining and developing administrative processes and associated technology and systems; excellent customer service, communication and influencing skills; as well as highly effective team leading skills and an ability to motivate, engage and empower teams to work successfully together.

For an informal discussion about the role please contact Joel Staley at [email protected] however please ensure that you submit your application and CV through the university website.

What we can offer you:

We are an equal opportunities employer and have an excellent international reputation with staff from over 60 different nations. We have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award . 

A family-friendly University with an increasingly agile workforce, we are open to flexible working arrangements. We’re also proud to be a disability confident leader and are happy to discuss any reasonable adjustments you may require. 

We offer:

• a very generous employer contributory pension scheme;
• generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance;
• an excellent reward package that recognises the talents of our diverse workforce; 
• a wide range of personal and professional development opportunities.
• a number of support options available for new and existing staff to help with the cost of some immigration expenses which you may be eligible for. Please visit the following webpages for more information:

   – Relocation Procedure

   – Visa Reimbursement Scheme

   – Interest-Free Loan Scheme

Our campus is surrounded by beautiful countryside, and the City of Bath with its historic charm and social activity only a short distance away creates an excellent environment in which to work. Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

We aim to be an inclusive university, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our employees and students, creating a learning environment and organisational culture that enhances health and wellbeing across our community. We are very proud to have recently received Ambassadors for Autism certification and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff .

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Further details:
If you think you may require a visa to work in the UK you should refer to our guidance on the Skilled Worker Visa before embarking on a job application to ensure that you understand the requirements for sponsorship. You may be eligible to work in the UK via other alternative visa routes such as the Global Talent Visa or by having Settlement / ILR, please refer to our Staff Immigration webpages for further details.
Update to our application process:
We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this the personal details of applicants may be withheld at the initial shortlisting stage.