Operations Manager, Annenberg Dining Hall

Harvard University

22-Sep-2023

Campus Services

63882BR

Position Description

Operational Management

Under the direction of the General Manager, lead team of exempt and non-exempt service staff in the overall management of a residential dining unit in full compliance with all food, occupational safety rules and regulations and customer service expectations.

  • Ensures high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and facility maintenance and management, safety, etc.  
  • Develop and maintain positive and professional relationships with students. Provide outstanding customer service and ensure specialty diets and other nutritional needs are met.
  • Develop and maintain positive and professional working relationships with the Freshman Dean’s Office and other related personnel, students and other internal and external stakeholders. 
  • Develop and execute simple to complex catered indoor and outdoor events including, but not limited to house events, campus-wide events and commencement week events.
  • Under the direction of the General Manager, oversees physical plant operations, including maintenance of equipment, equipment purchases, scheduling of preventative maintenance for physical plant operations and equipment and repairs of physical plant.
  • Implement and assist with the management of Unit-specific sustainability goals and programs.

Fiscal Management

Under the direction of the General Manager, ensure financial viability of the Unit through the management of established budgets. Ensure all financial related tasks are completed in a timely and accurate manner.

  • Supports the General Manager with all financial, budgetary, MORS and accounting functions in relation to the regular academic school year and the summer school program.
  • Submit all invoices and PCard documentation per HUDS policy and procedure. Audit and review documents for accuracy prior to submission.
  • Ensures all reporting is completed per University standards and all record-keeping is maintained in accordance with University policy.
  • Assists the General Manager with the development of cost reduction initiatives and other related efforts.   

Basic Qualifications

  • Minimum of 2 years’ relevant work experience

Additional Qualifications and Skills

  • HS Diploma
  • 5 years of related food service management experience.
  • Record of business acumen including financial and human resource management.
  • Demonstrated ability to deliver exceptional customer service.
  • Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse constituency.
  • Strong time management, organizational and multi-tasking skills.
  • Ability to meet multiple deadlines and manage competing priorities.
  • Good professional judgment and ability to independently make sound business decisions.
  • Skilled at addressing a variety situations and negotiating successful outcomes with a diverse group of stakeholders. 
  • Must be adaptable to a frequently changing environment and ability to remain professional in stressful situations.
  • Works professionally, ethically and with integrity; Uphold the vision and mission of HUDS and the University.
  • Possess a passion for food and knowledge of current food trends. 
  • Proficiency in Microsoft Office applications (Word, Outlook, Excel).
  • Operational knowledge of industrial kitchen equipment (dishwasher, oven, ventilation systems, etc.).
  • Operational experience with a variety of food service applications and computerized menu management systems.   Ability to learn and adapt to new systems and applications as needed.
  • Ability to become ServSafe Certified within six months of employment.
  • Ability to work nights, weekends and holidays and be on-call as needed.
  • Associates or Bachelors Degree in Hospitality Management or related field.
  • Previous experiencing managing a corporate or University dining services operation.
  • Experience managing in a unionized environment.
  • Knowledge of Kronos timekeeping software or similar system.
  • Knowledge of FoodPro Menu Management system.

Physical Requirements

  • Position frequently involves long hours and widely diverse duties
  • Must be able to lift (approximately 20 to 30 pounds), bend, stoop and perform other physical exertion
  • Ability to stand for extended periods of time

Working Conditions

  • Ability to work evenings, weekends and holidays as needed
  • Subject to wet floors, temperature extremes, and excessive noise
  • Standing and walking for significant amounts of time is necessary

Additional Information

Employee and Labor Management

Under the direction of the General Manager, provide leadership and direction to a diverse team of exempt and unionized, non-exempt workforce.  Develop and maintain a positive and collaborative working environment that promotes, open communication, consistency, fairness and opportunities for continuous learning while achieving the vision and mission of HUDS and the University.

  • Develop and maintain positive, professional relationships with all staff via regular meetings, two-way communication, timely feedback, collaboration, and consistent visibility in the work unit.
  • Provide supervision to Customer Service Managers. Complete and conduct mid-year and annual performance evaluations.
  • Ensure staff performance expectations and work rules are clearly communicated and implemented via regular coaching, mentoring and regular staff meetings.
  • In consultation with Human Resources, imposes corrective action measures as needed while complying with the terms of the Collective Bargaining Agreement and University policy and procedure.
  • In collaboration with Human Resources and HUDS Management, ensures employment practices are compliant with the current Collective Bargaining Agreement and all University personnel policy and procedures.
  • Develop and maintain professional relationships with Union Shop Stewards.
  • Interview candidates and hire based on approved staffing pattern and budget.  Complete probationary employee evaluation form as required.
  • In consultation with Human Resources, imposes corrective action measures as needed while complying with the terms of the Collective Bargaining Agreement and University policy and procedure.
  • In collaboration with Human Resources and HUDS Management, ensures employment practices are compliant with the current Collective Bargaining Agreement and all University personnel policy and procedures.
  • Participates in grievance hearings and arbitrations. Submits answers to grievances per the timelines outlined in the Collective Bargaining Agreement.
  • Ensure Kronos timekeeping system is accurately and regularly maintained. Process timecards and absence requests in a timely manner and per HUDS policy and procedure.
  • Assist with the development and implementation of new policies, procedures and trainings.

Emergency Status Designation: Essential Personnel

​​​​​​​

Benefits

We invite you to visit Harvard’s Total Rewards website to learn more about our outstanding benefits package, which may include:

  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Hospitality & Dining Services

Department Office Location

USA – MA – Cambridge

Job Code

Y0056M FD Food Services Mgt II

Department

Dining Services/ Annenberg Hall

Union

00 – Non Union, Exempt or Temporary

Pre-Employment Screening

Criminal, Drug Testing, Education, Employment, Identity

Schedule

Sunday 6:00am – 3:00pm
Monday 11:00am – 9:00pm
Tuesday, Wednesday & Thursday 9:00am – 6:00pm

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

View or Apply
To help us track our recruitment effort, please indicate in your email – cover/motivation letter where (jobs-near-me.eu) you saw this job posting.