Operations Manager

Overview

Operations Manager Information Orillia Inc.
One year contract position $60,000–$75,000 per year In-person Orillia, ON

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“Making a difference”

Information Orillia is seeking an experienced, highly organized Operations Manager with a strong background in social services to lead internal operations and support the delivery of high-quality, community-based programs.

This role requires exceptional interpersonal skills, proven leadership ability, and strong organizational and business management expertise. The successful candidate will focus on strengthening internal operations and delivering a “gold standard” of service across all programs.

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Key Responsibilities

· Oversee day-to-day operations of social and financial service programs

· Lead, support, and supervise staff, students, and volunteers

· Ensure high-quality, client-centered service delivery

· Manage core service areas: System Navigation, Income Tax Clinic, Volunteer Management, Client Contact Management, and Information Hub

· Implement process improvements and manage multiple projects and priorities

· Build and maintain relationships with community partners and stakeholders

· Represent the organization at meetings, events, and committees (limited external focus)

· Collect and analyze service data to support reporting and grant applications

· Ensure a safe, professional, and client-focused environment

· Develop onboarding and orientation processes, including de-escalation practices

· Report weekly to a designated Board representative and provide monthly operational reports

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Strategic & Operational Focus

· Execute strategic priorities established by the Board

· Focus on internal stabilization and operational excellence

· Deliver sustainable, high-quality programs aligned with community needs

· Build a strong, collaborative, and sustainable team environment

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Qualifications

· Diploma or degree in Social Work, Social Services, or related field (preferred)

· Social Worker certification considered an asset

· Minimum 3 years operations management experience (preferred)

· Minimum 1 year experience in social services (required)

· Strong communication, interpersonal, and leadership skills

· Excellent organizational and project management abilities

· Proven ability to multitask and meet deadlines in a fast-paced environment

Tagged as: Management

Compensation

What We Offer

· Competitive salary: $60,000–$75,000

· Paid time off

· Meaningful work in a community-focused organization

· Opportunity to lead impactful programs and drive operational excellence

How to Apply

Please email Operationsmanager@informationorillia.org with a cover letter, a copy of your resume, and brief message about you.