Operations Associate II, Care Navigator Team

  • Contract
  • Anywhere

Lyra Health

Full-Time
Remote
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the Role
Lyra is looking for an Operations Associate II to drive the growth and success of our rapidly growing Care Navigator Team. Reporting to the CNT Manager of Strategy & Operations, you will be at the forefront of supporting cross-functional partnerships and project management. Your contribution will be instrumental in improving our processes, enhancing the client experience, and ensuring we provide exceptional mental health care services.

Responsibilities

  • Manage end to end projects and new initiative timelines
  • Acting as a key point of contact for new requests from cross functional teams
  • Work closely with the CNT Stakeholders to implement new initiatives
  • Own updates to existing process and workflows via our Salesforce and Confluence
  • Support with technical testing and ongoing project management

Qualifications

  • 2-5 years of experience working in a similar capacity of operations support or leading a team; healthcare experience a plus
  • Experience building workflows, streamlining processes, and gleaning insights from data
  • Highly organized self-starter; able to multitask and be efficient in ambiguous situations
  • Strong project management skills and a demonstrated ability to work successfully on cross functional teams 
  • Ability to identify gaps and taking the initiative to close them
  • Strong written and verbal communication skills
  • Proficient in PowerPoint or Google Slides
  • Ability to innovate and creatively solve problems in a highly collaborative manner
  • Exceptional communication and organizational skills
  • Passion for expanding access to quality mental health care
  • Comfortable with new technology, familiarity with CRMs, e.g. Salesforce, and customer service platforms, e.g. Zendesk.
  • Passion for expanding access to quality mental health care
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, your data will be processed as per Lyra Health Workforce Privacy Notice. Through this application, we will collect personal information from you including your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA).  Providing this information is optional and completely voluntary.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. For more information about how we use and retain your information, please see our Workforce Privacy Notice.

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